IT Help Desk Support Specialist

Requirements

• A minimum of 2 years’ experience in a technical support role.
• A degree in Information Technology, Computer Science, or equivalent experience.
• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with users at all levels of the organization.
• Strong problem-solving skills and ability to think creatively to find solutions.
• Ability to work independently and as part of a team.
• IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.

Qualifications

• Provide remote technical assistance to clients who are experiencing software or hardware issues.
• Respond to IT-related incidents and requests in a timely and efficient manner.
• Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.
• Escalate complex technical issues to appropriate IT staff as needed.
• Assist with installing and configuring software and hardware for employees.
• Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.
• Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.
• Contribute to the development and maintenance of IT documentation and procedures.
• Keep up-to-date with emerging trends and technologies in IT support.
• Assist with on-site appointments as needed to support business and client needs.
• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.
• Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.

Benefits

Prototype:IT is committed to putting their employees first and offers a culture built on core values: Collaborative, Honest, Agile, Loyal, and Knowledge Seeking. The company provides quality support and services that enable employees to focus on their core business.