Help Desk / IT Support Tech (1+ yrs. req. $40-50K)

IT Support Specialist (L1/Help Desk)

Location: Charlotte, NC

Salary: $40,000 - $50,000 + Benefits

• Medical
• Dental
• Simple IRA with match
• Holidays
• PTO

Responsibilities

• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support
• Participate in an on-call rotation and provide after-hours support as needed

Qualifications

• 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required