Helicopter Communication Specialist

About the role

HeliService USA is seeking a detail-oriented and highly organized helicopter Communication Specialist to join our operations in Quonset, Rhode Island. In this role, you will be responsible for coordinating and monitoring all helicopter flight operations and coordinating with pilots and ground crews to ensure safe, efficient, and timely dispatching of aircraft. Key responsibilities include communicating with pilots, managing flight schedules, tracking weather conditions, and ensuring compliance with aviation regulations. The ideal candidate will have strong communication skills, is reliable, proactive, and has the ability to multitask under pressure. The ideal candidate will have a solid understanding and/or background of aviation procedures and safety protocols.

Duties & Responsibilities

• Effectively schedule daily flight operations to meet customer demands
• Communicate directly with airborne aircraft to ensure task completion
• Provide flight following and locating services to company helicopters
• Interact with Customs and Border Patrol for passenger and cargo processing
• Prepare statistics and data for customers, management, and flight operations
• Communicate with airport operations and fuel suppliers
• Proper labeling and handling of hazardous materials (HAZMAT)
• Prepare customer invoices for daily flight operations
• Coordinate and schedule required customer training
• Intake HEMS calls and coordinate with Hospitals and other HAA facilities for the transfer of patient care.
• Initiate ERP's in the event of helicopter emergencies.

Qualifications

• Excellent customer service and verbal communication skills
• Quick thinking and flexible to ensure task completion
• Ability to manage several tasks and communications streams at once with professionalism and attention to detail.
• Ability to collaborate effectively and thrive in a team-oriented environment
• Ability to remain calm, focused, and professional while managing time-sensitive or rapidly changing situations
• High level of accuracy when documenting, receiving, and relaying operational information
• Ability to clearly, concisely, and professionally communicate critical information to pilots, crew members, customers, and internal teams
• Dependable and punctual, with a strong sense of accountability and ownership
• Willingness and ability to work a flexible schedule, including nights, weekends, and holidays as we are a 24/7, 365 operation
• Proficient in Microsoft Office and able to quickly learn additional systems
• Must meet all applicable DOT requirements, including successful completion of required background checks and pre-employment drug screening.

Preferred

• Previous experience in aviation, dispatch, operations, emergency communications, logistics, or a similar fast-paced environment
• Familiarity with radio communications and aircraft tracking
• Possess a private Pilot's License (PPL) or Dispatcher License.
• Experience with helicopter operations

Measurements of Success

• Consistently meets company customer satisfaction and safety standards
• Meets all safety standards to achieve zero aircraft mishaps or incidents
• Routinely meets all scheduling demands
• Ability to meet the essential functions outlined in the job description with or without reasonable accommodation
• Ability to work a flexible schedule based on operational needs and demands.
• Demonstrates a positive, collaborative attitude and contributes effectively to a team-oriented work environment.
• Can handle fast paced and stressful situations with relative ease.

Growth Opportunity

This position is currently part-time; however, as our operations continue to expand, we anticipate additional full-time positions becoming available in the near future. Part-time employees may be considered for these opportunities based on performance, qualifications, and operational needs.

Benefits

• Access to voluntary benefits, including life insurance, short-term disability, accident, and cancer coverage
• Eligibility to participate in the company's 401(k) plan after the standard waiting period, effective the first of the month following date of hire
• 40 hours of sick leave annually

Schedule

Approximately 12-24 hours per week. Day and night shift rotation with weekends as needed.

Workplace

In person at North Kingstown (Quonset State Airport), Rhode Island. No hybrid or work from home opportunity.