Aviation Communication Specialist

Knowledge, Skills, and Abilities Required

• Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment.
• Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
• Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services.
• Ability to work all shifts, including holidays and weekends.
• Ability to communicate respectfully and effectively.
• Ability to summarize key individual characteristics and enter the information into the database (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
• Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.

Training to be provided

• Call intake for inter-facility flights
• Dispatching the flight team
• Flight following
• Coeordinating helicopter operations with landing zone coordinators, security/police officers at sending and receiving facilities.
• Reading weather reports
• Taking non-emergency ground ambulance transport requests.
• Scheduling non-emergency ground ambulance transports.

Licensure, Certification, or Registration Requirements for continued employment at one year

• Proficiency in above training
• CPR
• Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists).

Education/training

REQUIRED: High school graduate or GED
PREFERRED: Certified Flight Communicator Course

Additional position requirements

• Rotational hours (Weekend, Day, Evening, Night, Holiday)
• Hours may vary, and shift holdovers may be necessary to assist the team when call volume is high.

Pay

$38,896-$50,336 based on a 48-hour week one week and a 36-hour week the next.