Flight Communication Specialist

Duties & Responsibilities

• Serve as the primary point of contact for flight crews, coordinating with Crew Scheduling, Scheduling, Flight Planning, Maintenance, and other operational teams as needed.
• Support day-of-flight operations by communicating schedule changes, maintenance updates, weather impacts, crew legality concerns, and other operational information.
• Monitor and respond to pilot communications through phone, email, and internal communication platforms.
• Escalate operational issues and coordinate solutions to support safe and efficient trip execution.
• Maintain accurate documentation and ensure critical information is communicated promptly to relevant teams.
• Deliver professional, customer-focused support while balancing crew needs, operational priorities, and company expectations.

Education & Experience

• Associate degree (A. A.) or equivalent from a 2-year college or technical school; 1-3 years of related experience preferably in an aviation/logistics environment; or equivalent combination of education and experience.
• Knowledge of FARs regarding Part 91, 121, or 135 airline operations is preferred.
• Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs.

Required Skills & Attributes

• Work well in a fast-paced environment and be flexible to the changing needs of the business.
• Exceptional attention to detail when documenting information, relaying updates and managing operational tasks.
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally with pilots, leadership and internal teams.
• Calm, composed and solution-oriented mindset in a fast-paced environment.

Schedule & Position Expectations

• Our operation is 365/24/7 and candidates must be willing to work nights, weekends, and holidays as schedule dictates.
• This position is fully onsite and requires in-person attendance at our Global Command Center.
• Schedule: Full-time, front or back half of the week including 1 weekend day. 3 – 14 hour shifts or 4 – 11 hour shifts.