Specialist/Sr Specialist, Inflight Communications

About the role

Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. This job is a member of the Inflight Communications Team within the Global Engagement division, developing communication for American’s 30,000+ flight attendants and the leaders who support them, including internal operational messages and external storytelling.

Responsibilities

• Develop compelling communications and strategic communications plans to inform flight attendants and other stakeholders of regulatory, operational and procedural updates.
• Present complicated information in a digestible way for a workforce constantly on the go.
• Film and edit short-form videos and design graphics to support communications.
• Identify and support communications channels and processes to communicate with flight attendants as well as leadership, support staff, media and the general public.
• Collaborate and coordinate with internal departments to ensure Inflight messaging is communicated strategically and cross-departmentally, as appropriate.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the airline and serving as a strategic counselor.
• Assist with crisis and media response efforts, as needed, and assume “on call” duties with regularity.
• Occasionally travel to airports and other critical operational locations to support local events and storytelling opportunities.

Requirements

• Bachelor’s degree or equivalent experience/training
• 3 years of relevant work experience in communications

Qualifications

• 5 years of relevant work experience in communications or media relations
• Experience working in corporate communications or media relations for a large, multi-national organization

Skills

• Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time
• Writes and edits like a pro
• Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality with the ability to source information across a wide variety of resources
• Collaborates effectively with other team members, stakeholders across the company and department leadership
• Possesses strong analytical skills and quantitative ability; is solution and detail-oriented
• Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion
• Maintains a keen attention to detail and accuracy, even in high-pressure situations
• Is a strong team player with ability to work successfully at all levels of the organization
• Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook
• Proficient with Adobe Creative Suite or other video and graphic design software
• Familiarity with Comply365 is a plus

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more