Heavy Duty Truck Mechanical/Electrical Service Consultant (Hybrid)

About the role

This position is in support of the Cummins Client to provide technical product support for Meritor heavy duty truck components. Responsibilities include technical troubleshooting over the phone and email support, warranty adjudication, product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products, and processing product warranty claims.

Responsibilities

• Technical troubleshooting over the phone and email support
• Warranty adjudication
• Product support and customer support related to contacts from the Customer’s clients and Customer personnel involving customer products
• Processing product warranty claims

Requirements

• Exceptional customer service skills
• Computer proficiency with great typing skills and detailed oriented
• Strong computer and typing skills
• Exceptional attention to detail and documentation skills
• Time management and multitasking ability
• Strong problem-solving skills

Qualifications

• Mandatory Qualifications: Automotive knowledge, medium/heavy duty truck component background, mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge, strong spatial relationship skills, mechanical skills or electrical skills with trucks or cars, ASE Automotive and Heavy Truck certifications, working mechanical knowledge of Class 7 and 8 “Over the Road Trucks”, practical experience in mechanical and/or electrical product experience (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
• Additional Qualifications: Strong computer and typing skills, exceptional attention to detail and documentation skills, time management and multitasking ability, strong problem-solving skills, ability to work well within a team

Pay

Not specified

Schedule

Training period: Primarily daytime business hours
After training graduation: Hybrid schedule - typically Mondays and Fridays at home and Tues, Wed, Thu on-site
Various shifts needed to support customers
Overtime available in this position

Work Environment

All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Operational hours: 7:30 a.m. to 10 p.m. ET Monday – Friday; Saturdays 9-6 p.m.
Address: Cummins (client's office): 2135 W. Maple Rd. Troy, MI, 48084

Company Information

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

Disability Accommodations

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