HealthIT Application Analyst – Clinical Application Professional (Local / On-Site)

Key Responsibilities

• Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.
• Performs on-site troubleshooting, assessment and configuration of software and supporting technology such as workstations and peripheral devices.
• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• May perform analysis and design of supporting technical infrastructures.
• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• Participates in on-call rotation to provide support if needed after hours.

REQUIREMENTS

• Experience with clinical applications in a healthcare setting is required.
• Experience working in neurology, radiation oncology, pulmonary medicine, radiology and/or cardiology settings is highly desirable.
• Able to plan, manage, and document work initiatives (i.e. Time estimates, deliverables, etc.) is required.
• The ideal candidate would have experience with one or more of VUMC’s major ancillary clinical applications: Cadwell EEG, Compas2, Persyst, Varian Aria, Polysmith, Spacelabs, RO Dynamics, PowerScribe, Sectra, ISCV, IECG, and/or ASOB.
• Experience with work or project management software, such as Jira or Planview is preferred.

Technical Capabilities

• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
• Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
• Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
• Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
• Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.
• Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.