Healthcare Staffing Coordinator

About the Role

Aveanna Healthcare is committed to providing high-quality clinical home care to medically fragile patients, allowing them to grow and thrive in the comfort of their homes. The Care Experience Coordinator (CEC) plays a vital role in enhancing both the patient and caregiver experience by overseeing all aspects of caregiver scheduling and staffing optimization.

Responsibilities

• Staffing & Scheduling Management
  • Develop and maintain weekly caregiver schedules that meet patient care needs while minimizing unstaffed shifts.
  • Proactively communicate and coordinate schedule changes with direct care team members and patient families.
  • Ensure clinicians are appropriately matched with patients based on clinical skills, experience, and individual care needs.
  • Monitor Electronic Visit Verification (EVV) data to ensure regulatory and billing compliance.
  • Partner with the Recruiting and Sourcing team to address patient staffing opportunities.
  • Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently staffed.
  • Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning.
• Caregiver Engagement & Performance
  • Lead efforts to re-engage inactive caregivers and promote an employer-of-choice culture.
  • Partner with the location team to ensure field staff maintain current licensure and credentialing requirements, including re-credentialing.
• Client Experience & Communication
  • Serve as the primary point of contact for families regarding staffing needs and the overall care experience.
  • Conduct routine client check-ins to ensure satisfaction and promptly address any concerns.
  • Collaborate with clinicians, location leadership, and area leadership to resolve clinical or safety-related issues.
• Payroll & Administrative Coordination
  • Complete payroll processing accurately and address payroll-related inquiries in a timely manner.
  • Maintain accurate records of employee work hours, time-off requests, and payor utilization.
• Collaboration & Compliance
  • Support new patient referrals and onboarding in partnership with clinicians.
  • Maintain compliance with all applicable state and federal labor laws, HIPAA regulations, and company policies.
  • Participate in the after-hours/on-call rotation schedule.
  • Support location-specific projects, audits, and continuous improvement initiatives.

Requirements

• High school diploma or GED.
• Ability to participate in an on-call rotation schedule.
• Proficiency in Microsoft Office Suite and comfort working within EMR systems.
• Minimum of two (2) years of experience in staffing, customer service, or operations coordination.

Qualifications (Preferred)

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience in healthcare staffing or a home care agency setting.
• Experience using applicant tracking systems (ATS) and recruiting platforms.
• Bilingual skills are a plus.

Skills & Abilities

• Outstanding communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to successfully multitask in a fast-paced, high-volume environment.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Resilient, flexible, and adaptable to changing priorities and business needs.

Physical & Travel Requirements

• Frequent sitting, typing, and computer work with occasional lifting of up to 25 pounds.
• Ability to conduct occasional home visits.
• Occasional travel to local offices, patient homes, and recruitment or community events.

Work Environment

Primarily office-based with occasional field responsibilities.