Healthcare Coordinator

About the role

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Execute the HC Handoff in partnership with each clinician on every exam patient
• Serve as Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings, and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business (Preferred)

Skills

• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical
• Process Focused Operator: Data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members, staff, and clinicians; understands local market drivers and competition
• Influencer: Active listener/observer of behavior; creates a win/win need for change
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality of patient records
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$19.00-$26.75 / Hourly