Healthcare Security Specialist- PRN/ Variable Shift- Battle Creek

Current Bronson employees should apply using the career worklet in Workday. This posting is for external applicants only.

About the Role

Responsible for the safety and security of Bronson Healthcare Group (BHG) properties, grounds, patients, visitors, and staff. Bronson Healthcare Security Specialists uphold Bronson’s policies and procedures through the Standards for Excellence, display professionalism, and provide exceptional customer service at all times.

Responsibilities

• Greet patients and visitors and assist them to their destination.
• Complete reports and documentation.
• Maintain annual department continuing education trainings and certificates, along with system CBLs.
• Successfully complete required violent patient management and de-escalation training as dictated by department and Bronson requirements.
• Utilize and operate a computer, tablet/mobile device, and security surveillance system for significant portions of the shift.
• Regularly lift bulky or moderately heavy weight (up to 50 pounds) and occasionally assist with heavier tasks.
• Demonstrate competencies specific to the population served (for employees providing direct patient care).
• Take control during stressful situations and emergencies.
• Enforce No-Trespass orders.
• Recognize problems or potential problems and take corrective action.
• Perform work that produces high levels of mental/visual fatigue (e.g., interactive and repetitive or small detailed work).
• Interact and problem-solve with other units and staff members in assisting with direct patient care situations where a security presence is needed.
• Cope with a high level of stress, including dealing with anger, fear, and hostility in a calm manner.
• Defuse and de-escalate stressful situations and use patient management techniques to respond to resistance or workplace violence.
• Respond to calls for aid from various hospital areas, particularly the Emergency Department.
• Assist with calming or restraining disturbed patients and escort individuals from hospital premises when necessary.
• Assist and communicate with staff, patients/visitors, and local law enforcement during codes or high-readiness situations.
• Respond to emergency security situations and emergency codes as necessary.
• Investigate and prepare reports detailing accidents, thefts, lost property, safety and security violations, etc.
• Complete incident reports and follow up on all incomplete reports.
• Serve as "charge" when assigned, coordinating routine operations and directing other personnel.
• Provide education (e.g., access control, fire drills) when requested.
• Assist with parking control.
• Escort employees and visitors to their cars upon request.
• Provide general assistance to people with car trouble (e.g., lockout, jump start).
• Patrol hospital buildings and grounds to detect and prevent theft, vandalism, fire, and other threats.
• Perform site-specific duties as needed.

Requirements

• High school diploma or general education degree (GED).
• Security and/or healthcare security experience preferred.
• Valid Michigan driver’s license is required.
• Must be insurable through Bronson’s insurance carrier.
• Good verbal and written communication skills.
• Ability to maintain professional conduct that promotes good hospital and community relations.
• Commitment to providing outstanding customer service reflective of Bronson’s mission, values, and standards.

Schedule

Variable shift, part-time (scheduled weekly hours: 10).