Healthcare Navigator

Join us at Southland Health & Rehab – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. You’ll get to practice your passion in a non-profit, mission-driven organization known for the highest level of care in our communities.

Pay

$23.95 - $30.95/hour (Full Time)

Benefits

• myFlexPay – ability to receive pay before payday
• Paid time off with ability to cash out
• 7 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life and Disability
• 401(k) with match
• Referral Bonus Program

Responsibilities

• Coordinate pre-admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
• Verify that the patient room is ready prior to admission.
• Sustain contact and provide support to patient/families to help in dealing with the patient’s transition.
• Provide frequent visits to new admissions to ensure a consistent and well-received patient experience.
• Orient the patient to the center environment.
• Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
• Coordinate back-up plans for outreach, tours, and admissions processes for nights and weekends.
• Oversee development of center’s strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting, and at the most appropriate time based on patient’s needs.
• Promote the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. Contribute to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Perform other duties as necessary to ensure the success of the System.

Requirements

• Bachelor’s degree in Business Administration, Social Work, Marketing, or related field
• Associate’s degree in related field with three years of experience

Skills

• Maintain up-to-date information about agencies to which referrals may be made.
• Communicate admission information to other departments.
• Complete understanding of Healthcare Navigation Statement and Support functionality.
• Complete understanding of admission packet and ability to explain to family/patient.
• Knowledge of long-term care admission requirements.
• Knowledge of advanced directives.
• Knowledge and understanding of Medicare, Medicaid, Private Pay, and Third Party reimbursement.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.
• Proficiency with Microsoft Outlook, Excel, and Word.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, talk, or hear.
• Frequently required to walk, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to stand.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.