Healthcare Navigator

Essential Duties And Responsibilities

• Coordinate pre-admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
• Verify that the patient room, etc. is ready prior to admission.
• Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.
• Provide frequent visits to new admissions to provide a consistent and well received patient experience.
• Orient the patient to the center environment.
• Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
• Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
• Cover back up plans for outreach, tours and admissions processes for nights and weekends.
• Oversee development of center’s strategic outreach plans and activities.
• Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

  Skills And Abilities

  • Maintain up-to-date information about agencies to which referrals may be made.
  • Communicate admission information to other departments.
  • Complete understanding of Healthcare Navigation Statement and Support functionality.
  • Complete understanding of admission packet and ability to explain to family/patient.
  • Knowledge of long-term care admission requirements.
  • Knowledge of advanced directives.
  • Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.

  Minimum Qualifications

  • Bachelor’s degree in Business Administration, Social Work, Marketing or related field
  • Associate’s degree in related field with three years experience

  Supervisory Responsibilities

  None.

  Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or associates of the organization.

  Mathematical Skills

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

  Reasoning Abilities

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.
  • The ability to deal with problems involving several concrete variables in standardized situations.

  Computer Application Skills

  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word

  Certificates, Licenses, Registrations

  Please See Minimum Qualifications

  Physical Demands

  • While performing the duties of this job, the associate is regularly required to sit, talk or hear.
  • The associate frequently is required to walk.
  • Use hands to finger, handle or feel and reach with hands and arms.
  • The associate is occasionally required to stand.
  • Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

  Work Environment

  • The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.

  EEO / M / F / D / V / Drug Free Workplace

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