Healthcare Insurance Accounts Receivable Rep

Essential Duties and Responsibilities

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Performs any other duty as assigned by the Coordinator, Office Manager or Director.
• Follows up, collects, and allocates payments.
• Carries out billing, collection, and reporting activities according to specific deadlines.
• Reconciles accounts.
• Maintains accounts receivable customer files.
• Processes receipts, cash, and other payments according to established procedures.
• Investigates and resolves customer queries.
• Processes adjustments.
• Organizes a recovery system and initiates collection efforts.
• Communicates with customers via phone, email, mail, or personally.
• Notifies Coordinator, Office Manager or Director of any billing rejection trends.
• Notifies Coordinator, Office Manager or Director of any system problems and/or issues immediately.
• Effectively demonstrates DCH's philosophy, values, and mission as evidenced by interactions and feedback from clients.

Education and/or Experience

• A High School Diploma or GED.
• One to two years related experience and/or training.
• Or equivalent combination of education and experience.