Healthcare Inbound CSR OT Available
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to parse the description.
Key parts:
- Description: Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers
- Skills: Customer service, Call center, computer literary (maybe "computer literacy"? but keep as given). Top Skills Details Customer service,Call center,computer literary Additional Skills & Qualifications 1 year of call center within recent employment tenure of 1 year in jobs Candidates must have the following - no jumpy resumes (client will not approve jumpy resumes) - at least a year of high volume call center experience in last 2-3 years - typing at least 30wpm - computer knowledge and skills There are the tests to use in IKM Typing Test - One Space Version (1min) 30 WPM Call Center - Telephone Skills 75% minimum Additionally in IOI: Ask candidates to describe situations to the following to screen for systems and navigation: "Tell me about a time you had to use several computer systems during a customer call." "Describe how you learned a new CRM or data entry system." "How do you ensure accuracy while entering information in a fast-paced call center, using multiple systems?" Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Mesa, AZ. Pay And Benefits The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mesa,AZ. Application Deadline This position is anticipated to close on Sep 25, 2026. About TEKsystems ... (boilerplate). Also duplicate about TEKsystems Global Services etc. Also EEO statements, San Francisco Fair Chance Ordinance, Massachusetts Lie Detector, Use of AI. Those are boilerplate to remove.
We need to keep substantive info: description of role, responsibilities, skills, qualifications, pay, benefits, schedule? There's no explicit schedule besides maybe "50-100 calls a day". Not schedule. Workplace type: fully onsite. Could be considered schedule? Not exactly. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. So we need to decide which sections to include.
We have:
- About the role: Could be the description paragraph summarizing role. That is substantive.
- Responsibilities: Could list duties: handling inbound calls, follow-up calls, answering questions on prior authorization, general questions, confidential info, entering info accurately, measured on quality and accuracy, 50-100 calls a day, utilizing multiple systems, tracking info, updating communication.
- Requirements: Could list qualifications: 1 year call center recent employment, no jumpy resumes, at least a year high volume call center experience in last 2-3 years, typing >=30 wpm, computer knowledge/skills, IKM typing test 30 WPM, Call Center Telephone Skills 75% minimum, ability to describe situations using multiple systems, learned new CRM, ensure accuracy.
- Qualifications: Might overlap with requirements; but we could combine? The instruction says prefer few substantive sections over many thin ones. Could combine Requirements and Qualifications into one? But they are separate headings. We need to decide if we have enough distinct content for each. Could treat "Requirements" as mandatory criteria, and "Qualifications" as preferred? But posting doesn't differentiate. Might be better to have one section "Requirements" covering all mandatory criteria, and maybe omit Qualifications if redundant. However we need to follow instruction: include a section ONLY when posting has real, specific content for it. If we put both Requirements and Qualifications with same content, that's duplication; better to have only one.
- Skills: list skills: Customer service, Call center, computer literary (maybe computer literacy). Also maybe "Top Skills Details". Could include.
- Benefits: list benefits: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Also maybe mention eligibility etc.
- Pay: pay range $21.00 - $21.00/hr (fixed). Also mention individual compensation depends on factors.
- Schedule: Not explicitly given. Could infer full-time? Not given. Workplace type: fully onsite. Could treat as schedule? Probably not. The instruction says include Schedule section only if posting actually states them. There's no schedule info like hours per week, shift, etc. So we should omit Schedule.
- About the role: we have description.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We must not repeat job title as heading. No Job ID etc.
We must output only HTML fragment, using for headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, but we can condense into lists/prose as appropriate, but must not lose detail.
Let's extract details:
About the role: "Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers"
We could turn that into a paragraph.
Responsibilities: list each duty:
- Handling inbound calls
- Handling some follow-up calls
- Answering calls and questions on prior authorization
- Answering general questions
- Handling some confidential information
- Providing great customer service with high attention to detail
- Entering information accurately
- Being measured on quality and accuracy (50-100 calls per day depending on complexity)
- Utilizing multiple systems and programs to track information
- Updating communication with customers
We could combine some.
Requirements: list:
- 1 year of call center experience within recent employment (tenure of 1 year in jobs)
- No jumpy resumes (client will not approve jumpy resumes)
- At least a year of high volume call center experience in the last 2-3 years
- Typing at least 30 wpm
- Computer knowledge and skills
- IKM Typing Test – One Space Version (1min) 30 WPM
- Call Center – Telephone Skills 75% minimum
- Ability to describe situations: using several computer systems during a customer call
- Ability to describe how learned a new CRM or data entry system
- Ability to ensure accuracy while entering information in a fast-paced call center using multiple systems
Also Experience Level Entry Level.
Maybe include "Experience Level: Entry Level" as a requirement.
Skills: list:
- Customer service
- Call center
- Computer literacy (computer literary as given)
Maybe also "Top Skills Details" same.
Benefits: list:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Also note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits subject to change, etc. Might include that as prose.
Pay: The pay range is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
We could put that in a paragraph.
We must not include boilerplate like EEO, equal opportunity, San Francisco Fair Chance, Massachusetts Lie Detector, Use of AI, About TEKsystems paragraphs, etc.
Also remove "Application Deadline" etc? That's not a section heading but could be considered metadata; instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Application deadline is minor metadata; we could drop it or include in a short p. Probably drop it as it's not substantive to role? Might be considered minor metadata; we can drop.
Workplace type: fully onsite position in Mesa, AZ. Could be included in About the role or Responsibilities? Could be a short p under About the role or maybe a separate section? Not among headings list. Could fold into About the role as a sentence.
We need to ensure we don't repeat content.
Let's craft HTML:
About the role
Customer service representative working in a call center environment handling inbound calls and some follow‑up calls, answering questions on prior authorization, general inquiries, and confidential information. Requires great customer service with high attention to detail, accurate data entry, and quality/accuracy metrics of 50‑100 calls per day depending on complexity. The role involves utilizing multiple systems and programs to track information and update customer communication. This is a fully onsite position in Mesa, AZ.
Responsibilities
- Handle inbound calls
- Handle follow‑up calls
- Answer questions on prior authorization
- Answer general questions
- Handle confidential information
- Provide great customer service with high attention to detail
- Enter information accurately
- Meet quality and accuracy standards (50‑100 calls per day depending on complexity)
- Utilize multiple systems and programs to track information
- Update communication with customers
Requirements
- 1 year of
for headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, but we can condense into lists/prose as appropriate, but must not lose detail.
Let's extract details:
About the role: "Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers"
We could turn that into a paragraph.
Responsibilities: list each duty:
- Handling inbound calls
- Handling some follow-up calls
- Answering calls and questions on prior authorization
- Answering general questions
- Handling some confidential information
- Providing great customer service with high attention to detail
- Entering information accurately
- Being measured on quality and accuracy (50-100 calls per day depending on complexity)
- Utilizing multiple systems and programs to track information
- Updating communication with customers
We could combine some.
Requirements: list:
- 1 year of call center experience within recent employment (tenure of 1 year in jobs)
- No jumpy resumes (client will not approve jumpy resumes)
- At least a year of high volume call center experience in the last 2-3 years
- Typing at least 30 wpm
- Computer knowledge and skills
- IKM Typing Test – One Space Version (1min) 30 WPM
- Call Center – Telephone Skills 75% minimum
- Ability to describe situations: using several computer systems during a customer call
- Ability to describe how learned a new CRM or data entry system
- Ability to ensure accuracy while entering information in a fast-paced call center using multiple systems
Also Experience Level Entry Level.
Maybe include "Experience Level: Entry Level" as a requirement.
Skills: list:
- Customer service
- Call center
- Computer literacy (computer literary as given)
Maybe also "Top Skills Details" same.
Benefits: list:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Also note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits subject to change, etc. Might include that as prose.
Pay: The pay range is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
We could put that in a paragraph.
We must not include boilerplate like EEO, equal opportunity, San Francisco Fair Chance, Massachusetts Lie Detector, Use of AI, About TEKsystems paragraphs, etc.
Also remove "Application Deadline" etc? That's not a section heading but could be considered metadata; instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Application deadline is minor metadata; we could drop it or include in a short p. Probably drop it as it's not substantive to role? Might be considered minor metadata; we can drop.
Workplace type: fully onsite position in Mesa, AZ. Could be included in About the role or Responsibilities? Could be a short p under About the role or maybe a separate section? Not among headings list. Could fold into About the role as a sentence.
We need to ensure we don't repeat content.
Let's craft HTML:
About the role
Customer service representative working in a call center environment handling inbound calls and some follow‑up calls, answering questions on prior authorization, general inquiries, and confidential information. Requires great customer service with high attention to detail, accurate data entry, and quality/accuracy metrics of 50‑100 calls per day depending on complexity. The role involves utilizing multiple systems and programs to track information and update customer communication. This is a fully onsite position in Mesa, AZ.
Responsibilities
- Handle inbound calls
- Handle follow‑up calls
- Answer questions on prior authorization
- Answer general questions
- Handle confidential information
- Provide great customer service with high attention to detail
- Enter information accurately
- Meet quality and accuracy standards (50‑100 calls per day depending on complexity)
- Utilize multiple systems and programs to track information
- Update communication with customers
Requirements
- 1 year of
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive, but we can condense into lists/prose as appropriate, but must not lose detail. Let's extract details: About the role: "Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity. Utilize multiple systems and programs to track information and update communication with customers" We could turn that into a paragraph. Responsibilities: list each duty: - Handling inbound calls - Handling some follow-up calls - Answering calls and questions on prior authorization - Answering general questions - Handling some confidential information - Providing great customer service with high attention to detail - Entering information accurately - Being measured on quality and accuracy (50-100 calls per day depending on complexity) - Utilizing multiple systems and programs to track information - Updating communication with customers We could combine some. Requirements: list: - 1 year of call center experience within recent employment (tenure of 1 year in jobs) - No jumpy resumes (client will not approve jumpy resumes) - At least a year of high volume call center experience in the last 2-3 years - Typing at least 30 wpm - Computer knowledge and skills - IKM Typing Test – One Space Version (1min) 30 WPM - Call Center – Telephone Skills 75% minimum - Ability to describe situations: using several computer systems during a customer call - Ability to describe how learned a new CRM or data entry system - Ability to ensure accuracy while entering information in a fast-paced call center using multiple systems Also Experience Level Entry Level. Maybe include "Experience Level: Entry Level" as a requirement. Skills: list: - Customer service - Call center - Computer literacy (computer literary as given) Maybe also "Top Skills Details" same. Benefits: list: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Also note: Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits subject to change, etc. Might include that as prose. Pay: The pay range is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We could put that in a paragraph. We must not include boilerplate like EEO, equal opportunity, San Francisco Fair Chance, Massachusetts Lie Detector, Use of AI, About TEKsystems paragraphs, etc. Also remove "Application Deadline" etc? That's not a section heading but could be considered metadata; instruction says do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Application deadline is minor metadata; we could drop it or include in a short p. Probably drop it as it's not substantive to role? Might be considered minor metadata; we can drop. Workplace type: fully onsite position in Mesa, AZ. Could be included in About the role or Responsibilities? Could be a short p under About the role or maybe a separate section? Not among headings list. Could fold into About the role as a sentence. We need to ensure we don't repeat content. Let's craft HTML:
About the role
Customer service representative working in a call center environment handling inbound calls and some follow‑up calls, answering questions on prior authorization, general inquiries, and confidential information. Requires great customer service with high attention to detail, accurate data entry, and quality/accuracy metrics of 50‑100 calls per day depending on complexity. The role involves utilizing multiple systems and programs to track information and update customer communication. This is a fully onsite position in Mesa, AZ.
Responsibilities
- Handle inbound calls
- Handle follow‑up calls
- Answer questions on prior authorization
- Answer general questions
- Handle confidential information
- Provide great customer service with high attention to detail
- Enter information accurately
- Meet quality and accuracy standards (50‑100 calls per day depending on complexity)
- Utilize multiple systems and programs to track information
- Update communication with customers
Requirements
- 1 year of