Healthcare CSR
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to parse the posting and extract sections.
The posting includes:
- Title: Member Experience Representative (MER) (but we don't repeat as heading)
- Location: Minneapolis, MN (Hybrid Remote after 6 months)
- Pay: $20.00$21.00/hour (looks like a range $20.00 - $21.00/hour)
- Start Date: Oct 12th, 2026
- Interview: ASAP
- Make an Impact in Healthcare Customer Experience (intro)
- About the role? Actually there is a paragraph: "Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where youll play a vital role in supporting members and providers with their health insurance needs. This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!" This could be "About the role" or "Overview". We'll treat as "About the role" maybe.
- Responsibilities: Under "What Youll Do": bullet list:
- Handle 5060 inbound calls daily
- Assist with claims, benefits, and eligibility inquiries
- Provide clear, accurate, and empathetic communication
- Navigate multiple systems to resolve concerns efficiently
- Maintain exceptional customer service standards
- Requirements: Under "What Were Looking For":
- Call Center Experience (required) Any Industry
- Strong communication and problem-solving skills
- Ability to multitask and manage a high call volume
- Reliable, professional, and customer-focused mindset
- Healthcare experience is a plus (not required!)
- Work Environment & Schedule: Under that heading:
- Location: Minneapolis, MN 55439
- Onsite initially, with hybrid flexibility after training
- Shift Options: Between 7:00 AM 7:00 PM 8-hour shifts (assigned after training)
- Candidates select top 3 preferences (not guaranteed but often accommodated)
- Training Details: First 3 weeks = onsite training, 30 hours/week; During Week 1, youll select your preferred shifts; Standard Schedule Includes 15-minute paid breaks 30-minute unpaid lunch
- Compensation & Requirements: Pay: $20.00 $21.00/hour; BG check required; Interview: ASAP
- Why Join Us? bullet list? Actually it's prose: "Get your foot in the door in the healthcare industry Supportive training and onboarding program Opportunity to transition into a hybrid work model after 6 months Be part of a mission-driven team that values member care"
- Job Type & Location: This is a Contract to Hire position based out of Minneapolis, MN.
- Pay And Benefits: The pay range for this position is $21.00 - $21.00/hr. (contradiction earlier). Then details about benefits: eligibility, etc. List of benefits: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)
- Workplace Type: This is a fully onsite position in Minneapolis,MN. (contradicts earlier hybrid after 6 months)
- Application Deadline: This position is anticipated to close on Oct 5, 2026.
- About TEKsystems: boilerplate (should be removed as per instructions: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions). The "About TEKsystems" sections are likely boilerplate and should be removed.
- Also there is mention of "San Francisco Fair Chance Ordinance", "Massachusetts Lie Detector", "Use of Artificial Intelligence (AI)" - these are legal boilerplate, should be removed.
Thus we need to keep substantive info: role description, responsibilities, requirements, work environment/schedule, training details, compensation, benefits, maybe "Why Join Us?" as a section? Could be considered "Benefits" or "Why Join Us?" but we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly.
We need to decide which sections to include based on actual content.
- About the role: we have introductory paragraph about role and mission. That's suitable.
- Responsibilities: we have bullet list under "What Youll Do". Good.
- Requirements: we have bullet list under "What Were Looking For". Good.
- Qualifications: maybe we could combine with Requirements? But we have separate "Qualifications" heading optional. The posting does not have a separate qualifications list beyond requirements. Could we treat "Healthcare experience is a plus (not required!)" as qualification? Might be okay to include under Requirements. We could omit Qualifications if no distinct content.
- Skills: maybe we could extract "Strong communication and problem-solving skills", "Ability to multitask and manage a high call volume", "Reliable, professional, and customer-focused mindset". Those are skills. Could be separate Skills section. But we already have them in Requirements. To avoid duplication, we could put them under Skills and keep Requirements more about experience. However instructions: Prefer a few substantive sections over many thin ones. So maybe combine into Requirements and not create Skills if it's thin.
- Benefits: we have a list of benefits under "Pay And Benefits". That's substantive. So we should include Benefits section.
- Pay: we have pay range: $20.00 - $21.00/hour (initial) and later says $21.00 - $21.00/hr (maybe a mistake). We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include both statements? The posting contains contradictory statements: earlier "$20.00$21.00/hour" (maybe missing dash) and later "Pay range for this position is $21.00 - $21.00/hr." Also earlier "Pay: $20.00 $21.00/hour". We must preserve all substantive information, not summarize away detail. So we need to include both? But we should not create filler/placeholder text. Both are substantive (they are statements). We could include them as separate sentences in a
under Pay section.
- Schedule: we have shift options, training schedule, breaks, etc. So Schedule section.
We also have location and hybrid remote after 6 months, onsite initially, etc. That could be part of Schedule or Work Environment. Since we have Schedule heading, we can include location and shift details there.
We also have training details: first 3 weeks onsite training, 30 hours/week; week 1 select shifts; standard schedule includes breaks. That could be part of Schedule as well.
We also have "BG check required", "Interview: ASAP", "Start Date: Oct 12th, 2026", "Application Deadline: Oct 5, 2026". These are minor metadata; we can fold into a short
maybe under About the role or at top. But instructions: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph at start with those details.
We must remove boilerplate: About TEKsystems, legal statements, equal opportunity, etc.
We must not repeat job title as heading.
We must output only HTML fragment, no /, no markdown fences.
Thus final HTML could be:
Location: Minneapolis, MN (Hybrid Remote after 6 months) • Start Date: Oct 12th, 2026 • Interview: ASAP • Application Deadline: Oct 5, 2026 • Background Check: Required
Then sections:
About the role
Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where you'll play a vital role in supporting members and providers with their health insurance needs. This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!
Responsibilities
- Handle 50-60 inbound calls daily
- Assist with claims, benefits, and eligibility inquiries
- Provide clear, accurate, and empathetic communication
- Navigate multiple systems to resolve concerns efficiently
- Maintain exceptional customer service standards
Requirements
- Call Center Experience (required) – Any Industry
- Strong communication and problem-solving skills
- Ability to multitask and manage a high call volume
- Reliable, professional, and customer-focused mindset
- Healthcare experience is a plus (not required)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay
Pay: $20.00 – $21.00/hour (as stated). The posting also notes a pay range of $21.00 – $21.00/hr.
Schedule
Location: Minneapolis, MN 55439. Onsite initially, with hybrid flexibility after 6 months.
- Shift Options: Between 7:00 AM – 7:00 PM, 8‑hour shifts (assigned after training). Candidates select top 3 preferences (not guaranteed but often accommodated).
- Training: First 3 weeks = onsite training, 30 hours/week. During Week 1, you’ll select your preferred shifts.
- Standard Schedule Includes: 1
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting and extract sections. The posting includes: - Title: Member Experience Representative (MER) (but we don't repeat as heading) - Location: Minneapolis, MN (Hybrid Remote after 6 months) - Pay: $20.00$21.00/hour (looks like a range $20.00 - $21.00/hour) - Start Date: Oct 12th, 2026 - Interview: ASAP - Make an Impact in Healthcare Customer Experience (intro) - About the role? Actually there is a paragraph: "Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where youll play a vital role in supporting members and providers with their health insurance needs. This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!" This could be "About the role" or "Overview". We'll treat as "About the role" maybe. - Responsibilities: Under "What Youll Do": bullet list: - Handle 5060 inbound calls daily - Assist with claims, benefits, and eligibility inquiries - Provide clear, accurate, and empathetic communication - Navigate multiple systems to resolve concerns efficiently - Maintain exceptional customer service standards - Requirements: Under "What Were Looking For": - Call Center Experience (required) Any Industry - Strong communication and problem-solving skills - Ability to multitask and manage a high call volume - Reliable, professional, and customer-focused mindset - Healthcare experience is a plus (not required!) - Work Environment & Schedule: Under that heading: - Location: Minneapolis, MN 55439 - Onsite initially, with hybrid flexibility after training - Shift Options: Between 7:00 AM 7:00 PM 8-hour shifts (assigned after training) - Candidates select top 3 preferences (not guaranteed but often accommodated) - Training Details: First 3 weeks = onsite training, 30 hours/week; During Week 1, youll select your preferred shifts; Standard Schedule Includes 15-minute paid breaks 30-minute unpaid lunch - Compensation & Requirements: Pay: $20.00 $21.00/hour; BG check required; Interview: ASAP - Why Join Us? bullet list? Actually it's prose: "Get your foot in the door in the healthcare industry Supportive training and onboarding program Opportunity to transition into a hybrid work model after 6 months Be part of a mission-driven team that values member care" - Job Type & Location: This is a Contract to Hire position based out of Minneapolis, MN. - Pay And Benefits: The pay range for this position is $21.00 - $21.00/hr. (contradiction earlier). Then details about benefits: eligibility, etc. List of benefits: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave) - Workplace Type: This is a fully onsite position in Minneapolis,MN. (contradicts earlier hybrid after 6 months) - Application Deadline: This position is anticipated to close on Oct 5, 2026. - About TEKsystems: boilerplate (should be removed as per instructions: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions). The "About TEKsystems" sections are likely boilerplate and should be removed. - Also there is mention of "San Francisco Fair Chance Ordinance", "Massachusetts Lie Detector", "Use of Artificial Intelligence (AI)" - these are legal boilerplate, should be removed. Thus we need to keep substantive info: role description, responsibilities, requirements, work environment/schedule, training details, compensation, benefits, maybe "Why Join Us?" as a section? Could be considered "Benefits" or "Why Join Us?" but we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. We need to decide which sections to include based on actual content. - About the role: we have introductory paragraph about role and mission. That's suitable. - Responsibilities: we have bullet list under "What Youll Do". Good. - Requirements: we have bullet list under "What Were Looking For". Good. - Qualifications: maybe we could combine with Requirements? But we have separate "Qualifications" heading optional. The posting does not have a separate qualifications list beyond requirements. Could we treat "Healthcare experience is a plus (not required!)" as qualification? Might be okay to include under Requirements. We could omit Qualifications if no distinct content. - Skills: maybe we could extract "Strong communication and problem-solving skills", "Ability to multitask and manage a high call volume", "Reliable, professional, and customer-focused mindset". Those are skills. Could be separate Skills section. But we already have them in Requirements. To avoid duplication, we could put them under Skills and keep Requirements more about experience. However instructions: Prefer a few substantive sections over many thin ones. So maybe combine into Requirements and not create Skills if it's thin. - Benefits: we have a list of benefits under "Pay And Benefits". That's substantive. So we should include Benefits section. - Pay: we have pay range: $20.00 - $21.00/hour (initial) and later says $21.00 - $21.00/hr (maybe a mistake). We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include both statements? The posting contains contradictory statements: earlier "$20.00$21.00/hour" (maybe missing dash) and later "Pay range for this position is $21.00 - $21.00/hr." Also earlier "Pay: $20.00 $21.00/hour". We must preserve all substantive information, not summarize away detail. So we need to include both? But we should not create filler/placeholder text. Both are substantive (they are statements). We could include them as separate sentences in a
under Pay section. - Schedule: we have shift options, training schedule, breaks, etc. So Schedule section. We also have location and hybrid remote after 6 months, onsite initially, etc. That could be part of Schedule or Work Environment. Since we have Schedule heading, we can include location and shift details there. We also have training details: first 3 weeks onsite training, 30 hours/week; week 1 select shifts; standard schedule includes breaks. That could be part of Schedule as well. We also have "BG check required", "Interview: ASAP", "Start Date: Oct 12th, 2026", "Application Deadline: Oct 5, 2026". These are minor metadata; we can fold into a short
maybe under About the role or at top. But instructions: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph at start with those details. We must remove boilerplate: About TEKsystems, legal statements, equal opportunity, etc. We must not repeat job title as heading. We must output only HTML fragment, no /, no markdown fences. Thus final HTML could be:
Location: Minneapolis, MN (Hybrid Remote after 6 months) • Start Date: Oct 12th, 2026 • Interview: ASAP • Application Deadline: Oct 5, 2026 • Background Check: Required
Then sections:About the role
Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where you'll play a vital role in supporting members and providers with their health insurance needs. This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!
Responsibilities
- Handle 50-60 inbound calls daily
- Assist with claims, benefits, and eligibility inquiries
- Provide clear, accurate, and empathetic communication
- Navigate multiple systems to resolve concerns efficiently
- Maintain exceptional customer service standards
Requirements
- Call Center Experience (required) – Any Industry
- Strong communication and problem-solving skills
- Ability to multitask and manage a high call volume
- Reliable, professional, and customer-focused mindset
- Healthcare experience is a plus (not required)
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay
Pay: $20.00 – $21.00/hour (as stated). The posting also notes a pay range of $21.00 – $21.00/hr.
Schedule
Location: Minneapolis, MN 55439. Onsite initially, with hybrid flexibility after 6 months.
- Shift Options: Between 7:00 AM – 7:00 PM, 8‑hour shifts (assigned after training). Candidates select top 3 preferences (not guaranteed but often accommodated).
- Training: First 3 weeks = onsite training, 30 hours/week. During Week 1, you’ll select your preferred shifts.
- Standard Schedule Includes: 1