Healthcare Inbound CSR OT Available

About the role

Customer service representative working in a call center environment handling inbound calls and some follow‑up calls, answering questions on prior authorization, general inquiries, and confidential information while providing great customer service with high attention to detail, entering information accurately, and being measured on quality and accuracy (50‑100 calls per day depending on complexity). The role requires utilizing multiple systems and programs to track information and update communication with customers.

Responsibilities

• Handle inbound calls and some follow‑up calls
• Answer calls and questions on prior authorization, general questions, and confidential information
• Provide great customer service with high level attention to detail
• Enter information accurately
• Meet quality and accuracy metrics; handle 50‑100 calls per day depending on complexity
• Utilize multiple systems and programs to track information and update customer communication

Requirements

• At least 1 year of recent call‑center experience (high volume preferred within the last 2‑3 years)
• No “jumpy” resumes (stable employment history)
• Typing speed of at least 30 wpm
• Computer knowledge and skills (ability to navigate multiple systems)
• Pass IKM Typing Test – One Space Version (1 min) at 30 WPM
• Achieve minimum 75 % on Call Center – Telephone Skills assessment
• Ability to describe experiences using several computer systems during a customer call, learning a new CRM or data‑entry system, and ensuring accuracy while entering information in a fast‑paced environment

Skills

• Customer service
• Call center