Healthcare Contact Center Agent - Remote US

Summary

Join the group that solves business challenges and enhances the way we work and grow. As a Healthcare Contact Center Agent - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

Your role in our mission

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Candidates must be available to work a designated 8.5 hour shift Monday - Friday between 7am to 6pm Eastern
• Ability to remain in a stationary position (sitting or standing) for extended periods of time while using a computer and telephone headset. Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone
• Regular attendance and punctuality are essential to meet adherence and service level requirements
• A fast-paced, metrics driven environment

Pay Range

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.