Healthcare Analytics Manager

About the role

We are looking for a Healthcare Analytics Manager to join our Healthcare Analytics Team. In this role, you will own end-to-end analytics projects for Chewy’s Pharmacy, Compounding, and Equine/Farm/Exotics businesses. You will leverage all available data sources (orders, financials, catalog, clickstream, operations, customer feedback) to deliver self-service analytics tooling and deep-dive analyses that drive actions yielding positive impact on the customer experience and financial P&L.

You will partner with business General Managers, Finance, Data Engineers, and other cross-functional teams to define and execute an analytics roadmap that helps these businesses continue to scale. The ideal candidate is technically proficient, a highly effective collaborator, a clear communicator, and brings a demonstrated track record of delivering high-quality impactful results, including experience with AI and its applications for analytics.

Responsibilities

• Lead insights generation by delivering analyses that use data to tell a story and offer recommendations to improve business performance.
• Define and develop new KPIs and analytics frameworks to measure success and monitor progress against strategic business goals.
• Build user-friendly reporting and dashboards for both internal and external customers.
• Assess the data needs of the business and partner with technical teams to deliver proof of concepts and conduct QA/UAT on new data sources.
• Create and continuously improve documentation and training materials.

Requirements

• 4+ years of experience in analytics, business intelligence, data science, or similar role.
• Demonstrable experience building and delivering self-service analytics tooling and in-depth analyses with quantifiable business impact.
• Technical proficiency in SQL, Tableau (or equivalent BI tool), and Excel. Python experience is a bonus.
• Experience with e-commerce, omni-channel, or retail data (catalog, promotions, clickstream, fulfillment, customer feedback, etc.) and thorough understanding of business performance indicators and financial P&L.
• Experience applying advanced analytics concepts (experiment design, A/B testing, statistics, etc.) to evaluate and improve business performance.
• Demonstrated cross-functional collaboration and communication across an organization.
• Ability to travel up to 10% of the time.

Pay

The base salary range for this role is $100,000 - $176,000. The specific salary offered may be influenced by factors including the candidate’s relevant experience, education, and work location.

Benefits

• Eligibility for 401k and new hire/annual equity grants.
• Potential eligibility for annual bonus (for C08+ positions).
• Medical, prescription, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance.
• Parental leave and family services benefits.
• Backup dependent care and flexible spending accounts.
• Telemedicine services.
• Pet adoption reimbursement and employee assistance program.
• Discounts including 10% off pet insurance and 20% off at Chewy.com.
• Unlimited PTO for exempt salary team members (subject to manager approval).
• Six paid holidays per year.
• Eligibility for paid sick and family leave in compliance with applicable state and local regulations.