Healthcare Advocate - Seasonal

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

Primary Responsibilities

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Aid customers in navigating our member websites and digital tools, encouraging and reassuring them to become self-sufficient

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service OR call center experience
• Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer systems
• This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• Able to work full-time. Employees are expected to work a standard 8-hour shift within our business hours, with flexibility to work occasional overtime and weekends

Preferred Qualifications

• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid)
• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Sales OR account management experience
• Experience with successfully working in a remote, home-based environment, maintaining productivity, communication, and collaboration using digital tools

Telecommuting Requirements

• Must reside within Texas
• Able to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must have a high-speed internet connection (cable, DSL, or fiber) with upload and download speeds suitable for the role. Wireless services such as satellite or hot spots are not permitted

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Req Id

R_2606_7893

Posted At

Wed Jun 17 2026 00:00:00 GMT+0000 (Coordinated Universal Time)