Health Unit Coordinator - P7: Pediatric Universal Care

About the role

Be part of something remarkable. Health unit coordinators play a key role on each unit by providing a warm and welcoming atmosphere for patients, families, and visitors. You will work at American Family Children's Hospital in Madison, WI, a Magnet®‑designated facility that provides specialized pediatric care, including a Level One Pediatric Trauma Center and a Level IV NICU.

Responsibilities

• Manage and facilitate the day‑to‑day operations of the unit
• Answer phones, organize files, order supplies, handle correspondence, and manage databases
• Provide general support to patients, family members, and other staff
• Utilize excellent communication and organizational skills to support patient care
• Collaborate with the clinical team to coordinate patient admissions, transfers, and discharges
• Maintain accurate electronic health records with a high level of attention to detail
• Perform other clerical duties as needed

Skills

• Excellent communication skills
• Strong organizational skills
• High level of attention to detail

Qualifications

• High school diploma (required)
• 1 year of experience in a medical or customer service environment (required)
• 1 year of experience in a medical environment (preferred)

Benefits

• Options for a variety of schedules and shifts offering flexibility and work‑life balance
• Access to UW Health Employee Wellbeing Department resources supporting emotional, financial, and physical well‑being
• Tuition benefits eligibility for coursework related to career advancement
• Opportunity to earn a referral bonus for referring friends, former colleagues, or others to apply for open positions

Schedule

• 50 FTE, 20 hours per week
• Evening position with shifts: 3 pm‑11:30 pm, 3 pm‑7:30 pm, 7 pm‑11:30 pm
• Weekend shifts: 7 am‑7:30 pm
• Hours may vary based on operational needs of the department