Health Unit Coordinator PT 7A-7P

About the role

The ED Unit Clerks serve as the department facilitators, aiding in all processes outside of direct patient care to ensure patient care can happen correctly and efficiently. This role requires working closely with the ED Charge Nurse and the ED Flow Coordinator to help manage the department and patient flow within the department.

Responsibilities

• Answering a 13-line phone system, all encounter scanning, copying, and faxing.
• Facilitating and assisting in various tasks to aid in patient care, such as paging and contacting other physicians, obtaining medical records, and arranging transportation to various radiology departments.
• Maintaining unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Operating a computer in all aspects, proficiently using Microsoft Office programs at an intermediate level, and having advanced internet skills.
• Communicating effectively with patients, visitors, and all members of the care delivery team.
• Monitoring the 13-bed Patient Safety Surveillance monitoring system and arranging all EMS transportation out of the Emergency Department.
• Facilitating all patient radiology transfers/transports by keeping in contact via phone with CT, MRI, X-Ray, and Ultrasound departments.
• Paging and contacting any and all physicians on call for every consulting and emergent medical service that BMH offers 24 hours per day.
• Utilizing SmartWeb and Emergin paging systems, as well as ITSM and Conveyant phone databases.
• Calling and initiating hospital call downs for the ED, including tier 1 and tier 2 trauma calls, AMIs, and Strokes, as well as calling down Code Black Level 1 and 2 for the hospital.
• Making sure the ED Physician pages the correct admitting provider, broadcasting to the team when the patient has a clean and ready inpatient hospital bed assignment, and facilitating the running of massive transfusions.
• Obtaining medical records from any and all outside hospitals for continuation of patient care for ED Physicians.
• Creating a daily Physician call schedule for all consulting and emergent services offered by BMH.
• Maintaining and collecting all on-call schedules for all relevant offices and medical groups in the Kalamazoo/BMH area.
• Functioning as a Patient Safety Assistant for suicide precautions, observing and reporting patient activities and behaviors, and providing appropriate response interventions to assure patient safety.
• Maintaining a clean and orderly environment.
• Ensuring the ED Physician pages the correct admitting provider, broadcasting to the team when the patient has a clean and ready inpatient hospital bed assignment, and facilitating the running of massive transfusions.
• Collecting and encounter scanning all requested records into the patients chart.
• Ensuring the proper documentation is compiled for patients, creating the most accurate and complete medical record.
• Arranging and facilitating all patient EMS transfers out of the ED including transfers to nursing facilities, home to patients’ current residence, to KNI for imaging not offered at Bronson, and to KPEP for those patients who qualify.
• Facilitating and monitoring the ED’s admission process.

Requirements

• A high school diploma or general education degree (GED) required.
• One to three months related experience and/or training preferred.
• Previous healthcare experience preferred.
• Successfully complete the hospital's orientation, core orientation and unit specific orientation.
• Successfully complete the organization's competency requirements for English, writing, spelling, and reading comprehension.
• Working knowledge of medical terminology.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Able to proficiently operate a computer in all aspects.
• Must be able to operate all Microsoft Office programs at an intermediate level.
• Advanced internet skills.
• General technical clerical skills required: scanning, faxing, copying, and operating an advanced telephone system.
• Advanced customer service skills.

Qualifications

• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Maintain appropriate knowledge level to assist in patient turns and assist in patient transfer to commode/bathroom.
• Uses correct body positioning, proper body mechanics to avoid injury, utilizes safe work practices (e.g. pushing vs. pulling, patient transfer/lifting devices, etc.) and uses personal protective equipment when necessary.
• 80% Observation and prevention of unsafe patient behavior/activity.
• 10% Communicating with the responsible RN about patient status and pertinent input to facilitate care planning.
• 5% Accompanies patients for diagnostic tests occasionally.
• 5% Maintains a clean and orderly environment.

Skills

• High school diploma or GED.
• One to three months related experience and/or training preferred.
• Previous healthcare experience preferred.
• Proficient in Microsoft Office programs.
• Advanced internet skills.
• Technical clerical skills: scanning, faxing, copying, and operating an advanced telephone system.
• Customer service skills.

Benefits

N/A

Pay

$16.00 - $19.00 per hour

Schedule

Shift 12 Hour Day Shift