Health Unit Coordinator - General Surgery

Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Hillcrest Hospital’s 3 West Tower Complex Medical Care unit is known for outstanding communication skills and top‑quality patient care, caring for adult and geriatric patients undergoing general, breast, gynecology, pancreatic/liver, and urology surgeries. As a Health Unit Coordinator on this floor, you will perform various administrative and clerical tasks to support the organization and flow of the department, provide exceptional customer service to patients, families, and visitors, and have opportunities for growth including tuition reimbursement, resources to learn and grow, a fulfilling career, and comprehensive benefits that invest in your health, physical and mental well‑being, and future.

Responsibilities

• Conduct an in‑person greeting, welcome, and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and troubleshoot equipment failures (call system, portable phones, WOWs, and other unit devices).

Requirements

• High School Diploma or GED
• One year of experience in a customer service‑related role
• Experience with typing, computer training, or equivalent coursework

Preferred Qualifications

• College degree
• Microsoft Office experience

Physical Requirements

• Requires full range of motion, manual and finger dexterity, and eye‑hand coordination.
• Requires frequent data entry, standing, and walking for extensive periods of time.
• Requires normal or corrected speech, hearing, and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

Pay range: $18.25 – $24.95 per hour. The range reflects the anticipated range for new hires; actual compensation will be determined based on work history, experience, skill set, and education. The range does not include applicable pay practices (e.g., shift differentials, overtime) or the value of Cleveland Clinic’s benefits package (healthcare, dental, vision, retirement savings contributions, etc.).

Schedule

Evenings: 2:30 p.m. – 11:00 p.m.

Benefits

• Tuition reimbursement
• Resources for learning and professional growth
• Comprehensive benefits investing in health, physical and mental well‑being, and future (healthcare, dental, vision, retirement savings contributions, etc.)