HEALTH SERVICES REPRESENTATIVE - 64057641

Specific Responsibilities

• Identify, link newly and/or re-engage previously diagnosed HIV positive individuals into HIV/AIDS system of care with Area 15 (St Lucie, Martin, Okeechobee, Indian River County).
• Manage non-compliant and/or potentially non-compliant HIV positive clients.
• Conduct counseling and testing in the community and in clinic settings in Area 15.
• Assist with linkage/re-engagement activities and referrals for the area by ensuring individuals are linked to care within 30 days and that linkage to care field records in the HIV/AIDS linkage to care module and STARS are followed up on and closed out within timely manner.
• Avoid barriers to care and assist HIV positive individuals with necessary referrals and/or practical aspects of adherence such as transportation, obtaining needed medications, receiving Medicaid or private insurance, etc.
• Communicate regularly with RLC, HIV surveillance, STDs and other staff to assist with linkage and re-engagement activities for the area/county. Complete necessary referrals.
• Complete fields investigations, record searches, phone calls, and other contact attempts and enter all testing, linkage and/or re-engagement services into the Health Management System (HMS), the State Ryan White CAREWare system, STARS, Linkage To Care Module system and any other reporting systems as needed on a regular basis.
• Perform necessary case management activities to ensure clients stay compliant to care including but not limited to work prioritization, records documentation and management, clustering, HIV/STD testing and counseling, Ryan White Eligibility, Test and Treat linkage.
• Provide interview and/or re-interviews partner services for clients when DIS are unable to reach/or are unable to receive partners from, offers HIV/STD testing to other individuals that are at risk, utilizes all record searching software and electronic medical record with proper confidentiality and security, educates patients on disease concepts and referrals programs, communicates with public and private clinics, clinicians, hospitals laboratories and other health care providers to obtain demographic, medical or other specific client information and including test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client.
• Develop appropriate materials, resources, and processes to improve the outcome and efficiency of quality care for HIV positive clients, high-risk clients, CBOs, and LTC staff.
• Participate in and disseminate information on trainings increase efficiency of program.
• Serves as back-up to the Jail Linkage Coordinator: A) Performs direct HIV/STD/Hepatitis Counseling and Testing Services with the current preferred method (finger stick for rapid and venipuncture for confirmatory test on all positives) on inmates submitting and consenting to have such tests performed in accordance with Florida Department of Health HIV/STD Testing Guidelines and processes specimen collections for submission to the State Laboratory. Performs direct Court Ordered HIV/STD counseling and testing services when required. B) Provides medical and other ancillary services within the detention facility for the purpose of coordinating services and ensuring that Jail Linkage Programmatic Services needs and goals are provided at the highest level of quality and accessible to all inmates where applicable. C) Facilitates regular HIV/STD Prevention education classes for inmates of the detention facility and distributes and collects facilitator evaluation forms and knowledge-based HIV/STD pre and post tests at the completion of each class. D) Identify confirmatory HIV/STD Positive Test results performs original posttest counseling interviews and Partner Counseling, testing and Referral Services, and links individuals testing positive into the care system both internally within the detention facility and externally upon release in collaboration with the Linkage to Care Program.
• Maintain client confidentiality and security in accordance with DOHP50-10 Information Security & Privacy Policy Confidential Information.
• Records, certifies and submits EARs, Cell Phone verification, Everbridge Alerts, CSRs and timesheets per DOH policy within specified policy time frames.
• Participate in department and unit meetings.

Qualifications

• Must be willing to become Certified in Phlebotomy and complete training on Disease Intervention Specialist and Linkage to Care ARTAS training.
• Must be willing to travel out of county, undesirable neighborhoods and/or between counties.
• Must be willing to work before and after hours and during weekends.
• Must be willing to serve in special needs shelter during hurricanes and/or any other emergency duties involving natural and/or man-made emergency.
• Must have a minimum 1- year case management experience and/or patient care coordination/navigation experience.
• Must be willing to provide services to all residents in detention facilities/jails, rehabilitation/drug addiction facilities, mental health facilities, and/or subcontractors in Area 15.
• Must have a valid driver’s license.
• Must pass an additional required background screening conducted.
• Must be able to lift/move up to 50 pounds, bend, stoop, reach, and climb a ladder.