Health Services Manager - UW Medicine Primary Care at Federal Way

Position Highlights

• In partnership with the Clinic Chief, provide operational oversight and administrative management for the Primary Care Clinic
• Hire, supervise and mentor clinic staff, implement programs to meet specific patient care needs, and work to continually improve clinic operations and efficiency
• Work with the Assistant Director to prepare and manage financial reports and budgets
• Establish and maintain an operating environment that assures effective, efficient, and safe patient care practices, and will actively promote the goals of the UW Medicine "Patients Are First" Initiatives

Primary Job Responsibilities

• Works with leads in directing the activities of staff within the clinic. Plans and schedules work for employees ensuring adequate staffing, proper distribution of assignments, and appropriate space and facilities. Ensures employees understand their responsibilities, authorities, and accountabilities. Promotes the retention of quality staff
• Maintains competent employees through orientation, evaluation, feedback, continuing education, competency standards, and formal disciplinary processes
• Mentors and rounds on all employees
• Implements programs, systems, and services that support UWNC policy and strategy decisions. Regularly monitors performance against goals. Takes corrective action as necessary
• In partnership with the chief and the Assistant Director, provides feedback on the annual development and implementation of the capital and operating budgets; monitors and makes monthly reports on revenues and expenditures, including staffing, capital, and supply expenses
• Promptly resolve patient complaints/concerns regarding care and service provided while maintaining patient satisfaction

Requirements

• Bachelor's Degree in Business, Health Care Administration or related field; or equivalent experience
• 3 years of progressive supervisory and management experience with budgetary responsibility
• Demonstrated management/leadership and program management skills
• Knowledge of ambulatory care environment and healthcare trends
• Demonstrated ability to analyze financial, quality, and clinical service issues
• An equivalent combination of education and experience may substitute for stated requirements

About UW Medicine Primary Care

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees. Compassion. Innovation. Excellence.

About UW Medicine – Where Your Impact Goes Further

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation and Benefits

Pay Range: $114,000.00 – $144,000.00 annual. For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Schedule

Full-time, Day Shift. This is a regular position with 100% FTE. Union/Bargaining Unit: Not Applicable.