Health Services Assistant

About the role

The Health Services Assistant is often the first point of contact for our student clients, visitors, and campus partners. In this important role, you will help create a positive and welcoming experience while providing administrative support in a busy counseling office environment. CAPS is seeking someone who enjoys helping others, thrives in a collaborative setting, and communicates effectively. The ideal candidate is detail-oriented, experienced in maintaining confidentiality and handling sensitive information, and eager to learn new technologies that support student clients' care. This full-time position is based in the Student Health Center and follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. This is a full-time, year-round position (100% FTE) that may be filled at either the Support or Intermediate Level, depending on the successful candidate's qualifications and experience.

Responsibilities

• Answering and directing calls
• Welcoming student clients and visitors
• Scheduling appointments
• Maintaining records
• Managing office communications
• Assisting with a variety of administrative functions

Requirements

Minimum education: GED or high school diploma. Experience requirements vary by level: Support level requires no prior relevant work experience; Intermediate Support level requires 2+ years of relevant experience or equivalent education. No certifications are required. Additional requirements include PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, Federal (FBI) Fingerprint Criminal Background Check, and authorization to work in the United States.

Skills

While not required, experience with the following is helpful:

• Electronic medical record (EMR) systems
• SAP Concur
• Travel25Live room scheduling
• Purchasing card (P‑card) expense reporting
• PSUbuy
• Purchasing processes (including ordering with tax‑exempt status)
• Coordinating and placing catering orders for meetings

Benefits

Penn State provides a competitive benefits package for full‑time employees, including comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off (holidays, vacation, sick time), and a generous 75% tuition discount available to employees as well as eligible spouses and children.

Pay

The salary range for this position, including all possible grades, is $36,888.00 – $58,836.00.

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. with a one‑hour lunch break; full‑time, year‑round (100% FTE).