Health Services Assistant

About the role

As a Health Services Assistant you will research and verify services within the electronic medical record (EMR), ensuring accurate documentation and identifying when services began. You will conduct outreach calls to members following inpatient hospitalizations or emergency room visits, providing excellent customer service while helping coordinate their ongoing care needs. Working independently, you will facilitate warm handoffs and referrals to RN Care Managers, collaborating with members, providers, and internal teams to promote continuity of care and timely access to services. This role requires a self‑starter who is detail‑oriented, compassionate, and committed to delivering a positive member experience.

Responsibilities

• Research concerns and provide resolutions to patients’ issues and needs in collaboration with team members.
• Collect and document client data continuously in the medical record.
• Engage appropriate multidisciplinary resources to achieve optimal results for patients, families, and caregivers.
• Coordinate multiple appointments using scheduling systems and ensure thorough communication across disciplines.
• Identify care gaps, provide a list to the multidisciplinary team, and work to close those gaps.
• Bridge gaps between members and the clinical team, addressing health literacy, cultural, and social‑class barriers.
• Meet and accompany patients and families to initial appointments before and after acute and post‑acute transitions.
• Establish and promote collaborative relationships with physicians, payers, and other health‑care team members.
• Collect and communicate timely information to payers and others to fulfill utilization and regulatory requirements.
• Educate internal health‑care team members on care‑management and managed‑care concepts and facilitate integration into daily practice.
• Work independently to provide excellent patient care to internal customers (patients, staff, physicians) and external customers (patient families, community members).

Minimum Qualifications

• High school diploma/GED or equivalent.
• Knowledge of medical terminology, typically obtained through Medical Assistant Training, Patient Care Technician, or Certified Nursing Assistant training.
• At least 2 years of health‑care experience.
• Excellent time‑management and problem‑solving skills.
• Ability to meet constantly shifting deadlines and timelines.
• Strong customer‑service and recovery skills.

Preferred Qualifications

• Bachelor’s degree in Social Work (preferred).
• Additional related education and/or experience.

Pay

Estimated pay range: $22.06 – $33.10 per hour (range reflects base salary; total rewards package not included).

Schedule

This is a remote position. Work schedule is Monday‑Friday, flexible 8‑hour shifts, 40 hours per week. Candidates must reside in Arizona.