Health Services Administration Assistant

Job Duties and Responsibilities

• Case & Record Management: Accurately process incoming clinical cases and materials from contributors.
• Database Tracking: Perform data entry into specialized healthcare systems, such as the Joint Pathology Information Management System (JPIMS).
• Quality Assurance (QA): Participate in Root Cause Analyses, track QA forms for case reviews (e.g., Tumor Boards), and investigate Non-Conformance Reports.
• Correspondence: Serve as the central point of contact, answering inquiries from clinical staff, contributors, and leadership.
• Material Accountability: Track and maintain the physical accountability of delicate clinical case materials and biopsy logs.

Minimum Qualifications

• A High School Diploma or GED is required.
• At least two (2) years of administrative or clerical experience in a healthcare, medical office, laboratory, hospital, or pathology environment.
• One to two (1-2) years of experience in bio-hazardous/chemical handling, warehouse operations, or a clinical/pharmaceutical laboratory setting.
• Experience performing data entry and maintaining electronic records/databases with a high degree of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and healthcare information management systems.
• Strong organizational skills and ability to manage multiple tasks and deadlines simultaneously.
• Excellent verbal and written communication skills with the ability to interact professionally with clinical staff, contributors, and leadership.
• The ability to maintain confidentiality and handle sensitive medical information in accordance with applicable privacy requirements.
• Demonstrated attention to detail and ability to accurately track and maintain accountability of clinical case materials.
• The ability to work independently under general supervision and resolve routine administrative issues.

Preferred Qualifications

• An Associate degree in Healthcare Administration, Medical Administration, or related field is preferred.
• Experience working within a pathology, laboratory, or military medical environment is preferred.
• Familiarity with medical terminology and healthcare documentation processes is preferred.
• Experience using JPIMS or similar healthcare information management systems is preferred.