Health Service IT Assistant.

This is a one-year term, full-time (40 hours per week) position located in Hanover, NH. The role is non-exempt and onsite only.

About the Role

This position supports the Health Service IT team with clinical and administrative systems used by health service staff. The Health Service IT Assistant acts as a departmental customer service agent, assisting the Health Service Systems Administrator with inventory management, device setup, report creation, and troubleshooting issues. Key projects over the next year include medical record data corrections, user and provider table updates, billing module setup, and waiver process establishment.

Responsibilities

• Manage SHS IT projects, including correcting medical record data issues and updating user & provider tables in PNC to meet license requirements (50%).
• Assist with setting up billable services in the PNC Billing module and establish a waiver process for DSGHP through PNC Billing.
• Troubleshoot and address issues reported by staff and campus services affecting DSHS systems (20%).
• Monitor Health Services IT email accounts and the campus IT ticketing system for issues.
• Manage Health Services computer inventory through the Campus CAP program, including ordering and configuring desktops, laptops, and monitors (20%).
• Manage user account processes, including updating and creating PNC user accounts, EDH access, and Castries configuration (10%).
• Demonstrate professionalism and collegiality in interactions with others, fostering an inclusive environment.
• Perform other duties as assigned.

Requirements

• Associate’s degree in computer science or related field, or equivalent combination of education and experience.
• At least one year of experience with complex administrative information systems.
• Project management skills and ability to manage multiple projects simultaneously.
• Strong planning, organizational, verbal, and written communication skills.
• Commitment to diversity and serving the needs of a diverse population.

Preferred Qualifications

• Bachelor’s degree in computer science or related field.
• At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting.
• Experience acting as support for an electronic medical records system.

Pay

Hiring range: $28.00 – $30.00 per hour.

Schedule

• Full-time (40 hours per week).
• 12 months per year.
• Term position lasting 12 months.