Health Partner

About the role

Health Partners are core members of the Daymark care team, supporting integrated, whole-person care for our patients. In this role, you will coordinate social and logistical aspects of care, spending time connecting with patients and caregivers by phone, video, and occasionally in the home. You will help patients navigate community-based and social services, ensure follow-up appointments are scheduled, and support seamless coordination between Daymark and external providers. This is a fast-paced, high-accountability environment. Success requires strong prioritization, attention to detail, and the ability to deliver high-quality work at speed.

Note: This is a full-time position required to be onsite 5 days a week in the Providence, RI office.

Responsibilities

• Conduct structured social needs assessments (SDOH) and connect patients with community resources, which may include transportation, financial assistance, food, medical equipment, or emotional support programs.
• Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
• Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
• Coordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
• Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
• Track completion of our Symptom Survey, complete all appropriate follow-ups, and escalate clinical concerns as needed.
• Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.

Requirements

• At least 3 years of experience in healthcare navigation or patient support, or related experience in a clinical or care coordination setting.
• Comfort using Slack, Zoom, the Google Suite, and EHR systems to ensure accurate appointment scheduling and management and support patients virtually.
• Bias to action: you identify and prioritize needs and act on urgent and important items immediately.
• Comfort with change and ambiguity: you can figure out what needs to be done and a path forward without always having direction.
• Strong relational skills: ability to establish rapport and work effectively with diverse populations including healthcare providers, clinical staff, patients, and family members.
• Highly organized and detail-oriented; keep the team informed of work and challenges; proficient in collecting patient clinical and demographic data and documenting appropriately in a timely manner.
• Willingness to work from Daymark’s Providence, Rhode Island office 5 days a week and occasionally visit patients’ homes.
• Bilingual ability is a plus but not required.
• Basic Life Support (BLS) certification required (or ability to obtain by start date).
• Compliance with Daymark’s Employee Vaccination and Testing policy required by start date.
• Valid driver’s license required for roles involving in-home patient visits.

Pay

Compensation range: $50,000 – $60,000 USD per year.

Schedule

Fully onsite, 5 days per week in Providence, RI; hours are 8:30 am – 5:00 pm.