Health Market Department Manager

Additional Considerations

Must be 18+

Job Description

Job Title: HealthMarket Department Manager
Department: HealthMarket
FLSA: Non-Exempt

General Function

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations

Primary Duties And Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Assists in educating customers by offering suggestions and answering questions, etc.
• Handles and satisfies customer issues.
• Adheres to company policies and individual store guidelines.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Determines placement of merchandise and rearranges as needed.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Ability to compose original correspondence; follow technical manuals and have increased contact with people.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Education And Experience

High school diploma or equivalent preferred; 1 – 3 years of previous related work experience.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction, depth perception, color vision (ability to identify and distinguish color), and field of vision.
• Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Must be able to perform the following physical activities: balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, handling, grasping, feeling, talking, hearing and repetitive motions.
• This is a fast paced work environment.

Working Conditions

• This position is exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals/solvents, and electrical shock.

Equipment Used To Perform Job

• Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, bass, price gun, and C.A.R.S. system.

Financial Responsibility

Responsible for merchandise.

Contacts

• Has daily contact with customers, suppliers/vendors, and the general public.
• Has access to confidential information including pricing, monthly reports (sales per labor hour, total company sales, gross profits, labor, percent to total), employee compensation and files.