Health Information Specialist - Key West

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• Assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• May schedule pick-ups.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• At least 18 years old
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language

Qualifications

• Experience in a healthcare environment is preferred.
• Previous production/metric-based work experience is preferred.
• Previous in-person customer service experience is preferred.
• Ability to build relationships with on-site clients and customers is preferred.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is preferred.

Skills

• Customer Service
• Data Entry
• Release of Information

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Savings Plan with matching contributions
• Tuition Reimbursement

Pay

Details TBD

Schedule

Full-Time: Monday-Friday 8:00-4:30pm EST

Location

Key West, FL

Company

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What You Will Bring To The Table

• High School Diploma or GED
• At least 18 years old
• Ability to commute between locations as needed
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language

Bonus Points

• Experience in a healthcare environment
• Previous production/metric-based work experience
• Previous in-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.