Health Information Specialist I-Entry Level-7073

About the role

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Aid with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• Assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Able to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Qualifications

• Experience in a healthcare environment is a plus.
• Previous production/metric-based work experience is a plus.
• In-person customer service experience is a plus.
• Ability to build relationships with on-site clients and customers is a plus.
• Ability to bring new ideas, process improvement suggestions, and feedback to internal stakeholders is a plus.

Skills

• Attention to detail.
• Customer service skills.
• Data entry skills.
• Medical privacy regulations.

Benefits

Temporary to Full-Time
Mon-Fri
Comfortable working in a high-volume production environment.
Documenting information in multiple platforms using two computer monitors.

Pay

The estimated base pay range per hour for this role is: $15—$15 USD.

Schedule

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.