Health Information Management Specialist II - (In-Person, Chula Vista, CA)

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive healthcare services to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide range of services including adult care, pediatrics, behavioral health, dental, vision, and more.

Responsibilities

• Prepares patient charts for upcoming visits, ensuring open orders, incomplete documentation, follow-up for ER/ED visits, open referrals, and addition of pending results are reviewed.
• Coordinates the release of medical information, adhering to department and regulatory guidelines.
• Verifies authorizations, records incoming requests, processes requests, and communicates with requestors.
• Provides customer service by answering phone calls, greeting visitors, taking messages, and routing faxes.
• Reviews medical records for accuracy and completeness.
• Participates in Quality Assurance, Quality Control, and data abstraction as assigned.
• Produces accurate and precise work in a fast-paced and high-volume environment.
• Adapts to sudden changes in priority work demand.
• Navigates numerous internal and external applications and systems in the course of work completion.
• Maintains daily productivity based on assigned goals and metrics.
• Adheres to established protocols for reviewing medical records and determining what records necessitate interpretation by the ordering or requesting provider.
• Master standardized documentation and template rules and protocols for electronic health records.
• Generates billing statements and records all billing activities.
• Applies broad knowledge of HIPAA and Privacy rules and regulations for sharing PHI.
• Links and closes associated orders and encounters while obtaining records when such orders or encounters are directly related to the records obtained.
• Delivers great customer support to clinical staff by phone and email, communicating significant findings and potential risk management issues to leadership and other members of the team.
• Demonstrates strong command of medical terminology, medical record documentation, and clinical processes.
• Integrates data collected from a variety of electronic and paper sources.
• Works closely with the entire HIM management team to identify process issues related to E-HR and HIM workflow and offers recommendations for resolutions or modifications particularly as it relates to the paper/electronic interface and the daily workflow.

Requirements

• High school diploma or GED
• Medical Terminology Course Required or complete within the 90 day orientation period
• Medical Assistant Certification Preferred
• RHIA or RHIT Certification Preferred
• One to two years’ work experience in the HIM services in a clinical or hospital setting preferred
• One to two years of HIM medical records request experience preferred
• One to two years’ experience with an Electronic Health Record (EHR) and practice management system preferred
• Intermediate computer literacy (i.e. Excel, Outlook Word, Adobe Acrobat, eFax Systems, Share Drives)
• Intermediate skills in medical computer applications and software preferred
• Intermediate knowledge of medical terminology and record content required
• Bilingual English/Spanish preferred
• Excellent interpersonal skills and ability to work effectively in team environment
• Intermediate written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language
• Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals
• Ability to work well independently without a great deal of direction
• Ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software
• Ability to deliver excellent customer service, to internal and external customers
• Demonstrated ability to be culturally sensitive and respect diversity

Physical Requirements/Working Environment

• Bending (neck): FREQUENTLY (3 - 6 HRS)
• Bending (waist): FREQUENTLY (3 - 6 HRS)
• Carrying 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
• Carrying 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
• Carrying 25 - 50 lbs: RARELY (0-1 HRS)
• Carrying 51 - 75 lbs: NEVER
• Climbing (ladder): RARELY (0-1 HRS)
• Climbing (stairs): OCCASIONALLY (1 - 3 HRS)
• Driving: To drive from one clinic or another, or in the community: NEVER
• Exposure to blood borne pathogens and biohazards: NO
• Exposure to dust, gas, fumes, or chemicals: Office supplies, and archive area
• Fine manipulation: OCCASIONALLY (1 - 3 HRS)
• Kneeling: OCCASIONALLY (1 - 3 HRS)
• Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
• Lifting 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
• Lifting 25 - 50 lbs: RARELY (0-1 HRS)
• Lifting 51 - 75 lbs: NEVER
• Lifting over 75 lbs: NEVER
• Power Grasping: OCCASIONALLY (1 - 3 HRS)
• Pulling 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
• Pulling 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
• Pulling 25 - 50 lbs: RARELY (0-1 HRS)
• Pulling 51 - 75 lbs: NEVER
• Pulling over 75 lbs: NEVER
• Reaching (above shoulder level): OCCASIONALLY (1 - 3 HRS)
• Reaching (below shoulder level): OCCASIONALLY (1 - 3 HRS)
• Repetitive use of hand: FREQUENTLY (3 - 6 HRS)
• Sitting: FREQUENTLY (3 - 6 HRS)
• Standing: OCCASIONALLY (1 - 3 HRS)
• Twisting: OCCASIONALLY (1 - 3 HRS)
• Use of Personal Protective Equipment: NO
• Walking: OCCASIONALLY (1 - 3 HRS)
• Working around equipment and machinery: Office equipment
• Ages of Patients Served: N/A

Benefits

We are excited to share that the salary range for this position is: $25.50 - $31.55. Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net). FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.