Health Information Management Coordinator

About the role

Directs the daily operations of the Health Information Management department.

Minimum Qualifications

• Education: Bachelor’s degree; in lieu of degree equivalent combination of training and experience will be considered
• Licenses/Certifications: RHIT or RHIA preferred
• Experience / Knowledge / Skills:
  • Eight (8) years of experience in health information management or equivalent health information management education/technical training
  • Strong knowledge of medical terminology
  • Strong knowledge of medical records procedures and compliance
  • Experience in document imaging, prepping or scanning
  • Good organization skills & interpersonal skills needed
  • Effective oral and written communication skills
  • Ability to communicate with all levels of staff
  • Ability to follow instructions and perform tasks accurately
  • Ability to work independently with good judgment within the area of responsibility
  • Working knowledge of computer systems and programs (expertise in MS Word, Excel and Adobe products)

Principal Accountabilities

• Maintains statistics and productivity measures and standards
• Updates policies and procedures and assists in the development of new policies as required by federal, state and local regulatory agencies
• Coordinates daily activities within assigned area, oversees the development of HIM staff, assigns duties and adjusts workloads based on needs
• Responds to questions from staff and others regarding workflow problems and reassign tasks as necessary to complete daily processes
• Assists in scheduling of vacations and holiday under the direction of the manager, maintains adequate coverage
• Conducts new employee and on the job training for HIM staff
• Educates staff on correct procedure guidelines
• Oversees the workflow process and provides daily status reports to manager if backlogs develop
• Responsible for developing and coordinating the educational and training elements of HIM compliance program, such as appropriate documentation and accurate coding to all appropriate personnel, including physicians, and office staff
• Oversees abstracting and auditing functions
• Handle external and internal audits of medical records
• Validates and performs quality review of scanned records as well as monitors and maintains the integrity of the legal medical record
• Assess and develop workflows to maintain efficiency
• Investigates and resolves complex clerical office and chart locator problems
• Identifies trends in scanning errors and processes and communicates to management
• Reviews the medical record and assignment of deficiencies to assure compliance rules and regulations for record completion
• Audits accuracy of electronic and manual entry and facilitates resolution of any discrepancies
• Maintains records using multiple, complex filing systems to retrieve files, locate missing records, file/or scan new and updated information
• Identify multiple records and purge old records
• Determines appropriate document content and data necessary to be retained in the legal physical and electronic medical records
• Maintains a working knowledge of coding principles, government regulations, protocols, and third party payer requirements regarding coding and billing
• Reviews scanned documents for accuracy, legibility, and appropriate identification
• Provides customer service related duties
• Communicates with physicians and staff to clarify diagnosis or get additional information
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues