Health Information Management Coordinator

About the role

Sycamores provides a spectrum of equitable mental health services through various programs to multicultural populations of all acuities. Although it serves a variety of consumers, the agency focuses primarily on providing care to low-income, high-needs, at-risk children, youth, their families, and adults. This position supports program staff in the delivery of services by performing a variety of administrative related tasks to maintain a smooth and efficient workflow.

Responsibilities

• Manage the client's electronic and paper record throughout the records lifecycle, including from creation through destruction offsite storage (Iron Mountain and Corodata)
• Assist with overall management of managed care, community-based, grants, and placement electronic health records
• Perform eligibility verification, authorization, admitting, discharging, importing, analyzing, and release of information
• Manage multiple data entries into several EHRs and portals concurrently
• Collect data from various potential sources including Health Information Management Admission Inbox, Member Information File (MIF), multiple EHRs and portals
• Identify ways to improve workflow and opportunities for improvement
• Apply knowledge of information software and/or hardware to provide solutions and/or support
• Demonstrate expertise with EMR and department workflows
• Move schedule appointments, complete admission/discharge, maintain/update patient demographics
• Ensure patient health information and records are complete, accurate, and protected
• Safeguard confidentiality of patient records from unauthorized review or release
• Adhere to HIPAA policy covering privacy of and access to patient protected health information

Qualifications

• High School Diploma and at least 2 years of relevant experience required
• Maintains all required licenses and certifications
• High level of ownership, accountability, and initiative
• Ability to maintain high level of confidentiality
• Ability to quickly learn and implement new procedures and processes
• Ability to positively and proactively handle employee concerns and prioritize multiple tasks under pressure
• Highly flexible, punctual, reliable, and eager
• Strong organizational and analytical abilities
• Positive attitude and work ethic
• Knowledge of Microsoft Office and HIPAA required; navigating multiple databases a plus
• Detail oriented with good organizational and problem solving skills
• Ability to communicate both verbally and in writing
• Self-starter able to work with minimum supervision
• Leadership ability; able to interact with agency staff as well as individuals outside of agency

Skills

• Outstanding communication, interpersonal, customer service, organizational, and teamwork skills
• Analytical ability to demonstrate problem solving skills and recommend solutions
• Critical thinking to analyze and interpret information and/or data
• Strong understanding of referrals and benefit plans
• Knowledge of HIM policies and procedures set forth by Sycamores, stakeholders, accrediting, and regulatory agencies
• Ability to use software applications and operate technological devices (e.g., laptop, XMedius-fax, multiple monitors)

Pay

Starting pay range: $20 - $24 per hour (starting pay will be based on previous work experience and educational background).