Health/Human Service Case Manager II Bilingual Case Manager

About the role

The Health & Human Services Case Manager II is responsible for providing comprehensive case management services to individuals and families, including conducting assessments, developing service plans, coordinating resources, and ensuring timely access to essential supports. This position maintains accurate documentation, meets regulatory requirements, and collaborates with internal teams and community partners to promote client stability and well-being.

Responsibilities

• Selectively interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Selectively develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Selectively conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Selectively maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Selectively establishes effective working relationships with clients, family, community, and professional sources.
• Selectively provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Selectively provides information and case coordination on-site, via email or telephone to individuals or groups.
• Selectively supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
• Selectively provides supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Selectively uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Selectively communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Requirements

• Bachelor's degree or higher in Behavioral or Social Science or related field.
• Read, write and speak Spanish fluently.

Qualifications

• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.

SkillsCommunicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.

Benefits

N/A

Pay

$25.37/Hour

Schedule

Mon., Tues., Wed.: 8:00am - 4:00pm ; Thurs.: 8:00am - 3:45pm