Health/Human Service Case Manager II

About the role

The Department of Health and Social Services (DHSS) seeks a Health/Human Service Case Manager II to assist individuals and families in obtaining various health and human services benefits.

Responsibilities

• Determine initial and ongoing eligibility for all needs-based benefits including Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, State Funded General Assistance (GA), and Temporary Assistance to Needy Families (TANF).
• Work closely with TANF and SNAP vendors.
• Counsel, case manage, and make referrals for benefits DSS does not provide (such as Child Support, foreclosure assistance, or food closets).
• Share information about benefits in a timely and accurate manner to fulfill the diverse needs of vulnerable and low-income residents.

Requirements

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Qualifications

• Education, training, and experience demonstrating competence in case management, recommendation-making, law interpretation, automated system usage, and narrative report writing.

Skills

• Ability to communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Proficiency in using automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Knowledge of Delaware Code, Title 24, and related laws, rules, and regulations.

Benefits

The State of Delaware offers a comprehensive benefit package, including telework options and participation in E-Verify. For more details, visit our website.

Pay

The salary range for this position is $45,000 - $55,000 annually, depending on qualifications and experience.

Schedule

This position is full-time and works standard business hours.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training, and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title, and job duties. For education and training, list name of educational provider, training course titles, and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education, and training history as it relates to the job requirements.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.