Health Center Manager

Job Summary

The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience.

Essential Duties & Responsibilities

• Ensure smooth daily clinical operations, optimizing provider schedules and patient flow.

• Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.

• Supervise EMR workflows, encounter closures, and documentation accuracy.

• Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.

• Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash.

• Oversee clinic expenses in Oracle and ensure financial protocols are followed.

• Audit scheduling, coverage, interpreter/transportation needs, and room availability.

• Lead end-of-day reviews and escalate critical issues to leadership.

• Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.

• Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).

• Lead incident reporting and corrective actions.

• Serve as site leader for emergency response protocols.

• Ensure seamless check-in/out and front desk operations.

• Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).

• Oversee new patient onboarding, portal use, and patient education.

• Support non-compliance and disenrollment workflows.

• Analyze performance trends and implement strategies to meet VBC contract goals.

• Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.

• Participate in quality improvement workgroups and advocate for operational tools and resources.

• Partner with Growth team for clinic tours and onboarding of new patients.

• Support patient retention efforts and high-touch engagement strategies.

• Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.

Additional Duties & Responsibilities

• Timekeeping & Attendance Management

• Hire, train, and manage front desk staff, MAs, and referral coordinators.

• Conduct regular 1:1s, huddles, and performance reviews.

• Foster a culture of accountability, service excellence, and staff engagement.

• Identify training needs and manage performance improvement plans.

Education & Experience

• High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).

• Associate Degree with 3+ years of relevant experience.

• Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.

• BLS Certification, be able to respond to medical emergencies (Preferred).

Knowledge, Skills & Proficiencies

• Technical & System Proficiency:

• Electronic Medical Record (eCW) – superuser level

• Ring Central – communication systems

• Workday – HR and team management

• Oracle – financial/expense tracking

• Power BI, Excel, Word, Teams, PowerPoint

• Healthcare portals (e.g., Availity, payor systems)

• TripMaster – transportation scheduling

• Compliance tools (e.g., NAVEX)

• Ticketing systems (e.g., Cano.Net)

Behavioral Expectations

• Advocate for your patient as a family member.

• Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical.

• Greet patient warmly and address them by their preferred name.

• Absorb patient needs and provide support.

• Assist physically if patient needs assistance.

• Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule.

• Support your associates around the clinic to support the team when asked and available.

• Bilingual (English and Spanish) preferred.

Physical Requirements

• This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time.

• Must be able to stand, sit, walk and occasionally climb.

• Physical demands include ability to lift up to 50 lbs.

Work Conditions

• Work will involve constant driving/traveling to assigned clinics/territories.

• Travel Required Amount of Expected Travel: Details Yes 0-25% Flexibility to travel to clinical sites as needed.

• Tools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment.