Health Care Customer Service Representative

About Our Client:This organization operates within the healthcare support services industry, focusing on managing patient billing and insurance-related inquiries. It addresses challenges related to healthcare customer service by providing remote call center support that assists patients with financial assistance, payment processing, and insurance questions. The program supports a fast-growing remote workforce, offering services across multiple U.S. states.About the Opportunity:The Health Care Customer Service Representative is responsible for handling inbound and outbound calls related to patient billing and insurance inquiries. This role contributes by resolving payment issues and facilitating clear communication between patients and the organization. The position supports the timely and accurate management of financial interactions, contributing to the overall efficiency and customer satisfaction of the healthcare payment process.Responsibilities:Handle inbound and outbound calls to resolve billing and payment issues.Provide clear and professional responses to patient inquiries.Facilitate payment or payment arrangements on behalf of the client.Follow client-specific protocols and policies.Investigate and address client inquiries as needed.Enter and monitor payment arrangements.Comply with applicable laws including FDCPA, FCRA, and HIPAA.Requirements:Minimum of 1 year experience in a call center or customer service role involving public contact.Preferred: Knowledge of medical terminology, patient billing, healthcare insurance, or healthcare administration.Ability to work in a fast-paced, deadline-driven environment.Strong organizational skills with the ability to multitask.Flexibility to work evenings and Saturdays as required.Ability to work cooperatively within a team environment.Preferred: Bilingual candidates to support bilingual calls.Remote work requires broadband internet with hardwired connection and minimum speeds of 40 Mbps download and 5 Mbps upload.Cameras must remain on during training and work hours as directed.Pay Range and Compensation Package:Bilingual Remote: $18.00/hr with potential quarterly performance increases up to an additional $2.00/hr within the first 12 months.Non-Bilingual Remote: $16.00/hr with potential quarterly performance increases up to an additional $2.00/hr within the first 12 months.Benefits & Perks:Health, Dental, Vision, Life, and Disability Insurance.401(k) with employer match.HSA/Flexible spending accounts.Paid time off starting at 90 days.Annual profit sharing.Seven paid holidays including major federal holidays.Family-friendly events.Wellness programs and gym reimbursement.Equipment and technical support provided.Equal Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.