Customer Care Representative

Description

Join Our Team
We're looking for a customer-focused, detail-oriented professional to join our customer care team. In this role, you'll be a primary point of contact for our distributors and consumers, providing exceptional service while assisting with product questions, order processing, and issue resolution. If you enjoy helping people, staying organized, and working in a collaborative, fast-paced environment where priorities can change throughout the day, we'd love to hear from you.

What You'll Do

• Respond to customer inquiries via phone and email with professionalism and empathy.
• Process customer orders accurately and provide order confirmations.
• Prepare invoices and assist with credits, refunds, and deductions.
• Answer product and order-related questions while resolving customer concerns.
• Document customer interactions, complaints, and adverse event reports.
• Maintain accurate customer records within our ERP system.
• Partner with teams across the organization to ensure timely and accurate customer support.
• Follow established policies, procedures, and food safety and quality requirements.

Requirements

• Required 2+ years of customer service or related experience.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Able to prioritize, multitask, and adapt to changing priorities.
• Strong computer skills, including Microsoft office.
• Dependable, collaborative, and customer-focused approach.

Preferred Experience

• Experience with order entry, invoicing, or credits.
• Experience using ERP or CRM systems.
• Experience in manufacturing, distribution, or consumer products.
• Basic accounting knowledge is a plus.

Additional Eligibility Requirements

• As an E-Verify employer, we comply with applicable state and federal laws; candidates must be authorized to work in the United States.
• Visa sponsorship is not available for this role.
• Employment is contingent upon successful completion of a background check, which may include criminal history, credit, drug screening, and motor vehicle records.

Pay & Benefits

• Pay Range: $24.00 - $26.00 per hour.
• Employment Type: Full-Time, Non-Exempt.
• Location: Temecula, CA - Remote work unavailable.
• Shift: 8:00am - 5:00pm.
• Benefits: Comprehensive benefits package including medical, dental, and vision coverage; company-paid life and disability insurance; 401(k) with company match; paid time off; flexible spending accounts (FSA); and additional programs.