Customer Care Representative

About Us

Our mission is to enhance, inspire and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we’re a multi-disciplinary development company with neighborhoods in Northern, Central, and Southern California, Colorado, and Washington. We set ourselves apart by looking ahead, ensuring our homes fit life today and in the future while providing inviting and purposeful surroundings.

Responsibilities

• Pre-walk home sites to provide punch list to construction personnel prior to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and contractors to ensure completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Service Manager on progress and scopes of work.
• Maintain excellent homeowner relations, providing knowledgeable, timely, and professional service.
• Evaluate subcontractor and product performance; provide ongoing information to Customer Service Manager regarding quality of workmanship and materials.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.

Requirements

• 3 years of residential customer care or construction field experience with a High School Diploma or GED minimum. Some college preferred.
• Ability to deal effectively with confrontational situations and maintain objectivity in public relations.
• Valid, unrestricted Motor Vehicle License.
• Excellent communication, verbal, and written skills.
• Strong organizational and interpersonal skills.
• Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
• A team-player who can maintain regular attendance, accomplish daily work schedule, and understand and follow work rules and procedures.

Benefits

• Exceptional Medical Benefits (100% Employee + 60% Dependent).
• Monthly wellness stipend.
• 401k with company matching.

For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.