Health Care Compliance Officer Supervisor - Home Health and Hospice Facilities - Bureau of Medical Facilities Licensing

Location: 150 N. 18th Ave., Phoenix, AZ 85007

Salary: $77,000

About the role

Performs work within the Division of Public Health Licensing Services, Bureau of Medical Facilities Licensing. Assists with or determines the issuing of licenses to licensed facilities and providers, maintaining current licenses by ensuring compliance with all applicable regulations. Assists with or conducts initial and annual recertification/compliance inspections of health care institutions regulated by the Department to determine compliance with all applicable regulations. Oversees and/or reviews quality systems by tracking documents, corrective actions, and other quality data.

Assists with or conducts advanced-level investigations of the operation of a licensed facility or provider upon receiving a complaint or of an unlicensed facility. Performs services that require regulation. Corresponds with the regulated community or regulatory bodies, responds to technical questions from licensees, develops standards, and participates in rulemaking. Performs, assists, or reviews detailed investigative or inspection reports, statements of deficiencies, and correspondence regarding changes in the status of a licensee’s license or other types of legal orders.

Schedules and/or ensures inspections are performed according to regulatory timeframes. Participates in and/or leads staff, advisory committee, and/or stakeholder organization meetings. Provides technical assistance to providers and consumers. Requests, analyzes, oversees, and responds to feedback from clients on services. Develops standard and ad-hoc reports, templates, dashboards, and other performance-related metrics. Oversees training programs for new employees, generates training materials, and gives presentations to internal/external stakeholders as assigned.

Responsibilities

• Manage and direct subordinate staff, including work assignments, setting priorities, hiring, discipline, providing training, approving leave requests, and preparing evaluations.
• Assist with or determine the issuing of licenses to licensed facilities and providers, maintaining current licenses by ensuring compliance with all applicable regulations.
• Conduct initial and annual recertification/compliance inspections of health care institutions regulated by the Department.
• Conduct advanced-level investigations of the operation of a licensed facility or provider upon receiving a complaint or of an unlicensed facility.
• Perform, assist, or review detailed investigative or inspection reports, statements of deficiencies, and correspondence regarding changes in license status or other legal orders.
• Correspond with the regulated community or regulatory bodies, respond to technical questions from licensees, develop standards, and participate in rulemaking.
• Provide technical assistance to providers and consumers.
• Participate in and/or lead staff, advisory committee, and/or stakeholder organization meetings.
• Request, analyze, oversee, and respond to feedback from clients on services.
• Oversee and/or review quality systems by tracking documents, corrective actions, and other quality data.
• Develop standard and ad-hoc reports, templates, dashboards, and other performance-related metrics.
• Oversee training programs for new employees, generate training materials, and deliver presentations to internal/external stakeholders.
• Other duties as assigned related to the position.

Requirements

• Minimum of a Bachelor’s degree and 3+ years of experience as a surveyor/compliance officer or Bachelor’s degree and 3+ years of experience in management or project management, or similar experience.
• Preference given to candidates who possess a professional license to practice in the State of Arizona or proof of eligibility for reciprocity of an out-of-state license (e.g., RN, Social Worker, Dietitian, Counselor).
• Must have a driver’s license and ability to travel statewide.
• Must possess a valid Level One Fingerprint Clearance Card issued pursuant to A.R.S. 41-1758.07 or apply for one within 7 working days after beginning employment.
• Must obtain within 2 years of hire: CLEAR-Basic-National Certified Investigator and Inspector Training Certificate and CLEAR-Specialized-National Certified Investigator and Inspector Training Certificate.

Skills & Knowledge

• Knowledge of federal regulations, Arizona Administrative Code, and Arizona Revised Statutes related to licensed facilities and providers.
• Good understanding of facility management and operational concepts.
• Familiarity with specialized procedures, Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.
• Skill in reviewing and interpreting professional literature and regulations.
• High level of oral and written communication, analytical review, interpersonal relationships, active listening, organizational, evaluation, and training abilities.
• Ability to change priorities as issues arise, problem-solving (root cause analysis), work independently, perform reviews, analyze data, and evaluate analyst qualifications to provide compliance data.
• Ability to support a diverse multicultural workforce that reflects the community and promotes equal opportunity at all levels of public employment.

Benefits

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• Paid Parental Leave: Up to 12 weeks per year for a newborn or newly placed foster/adopted child (pilot program).
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short/long-term disability insurance.
• Defined retirement plan with employer-matched contributions (50% of total cost).
• Award-winning Infant at Work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Loan Assistance Program: Eligible employees can receive up to $437.50 per month for outstanding student loans.

New State employees have a 27-week wait period for retirement contributions to begin.