Healthcare Compliance Officer Supervisor - Bureau of Medical Facilities Licensing

Job Summary

Make a lasting impact on public health by leading a team responsible for licensing and regulating health care facilities across the state. This management position oversees regulatory operations, including licensing, inspections, investigations, compliance monitoring, and quality assurance, while ensuring consistent application of state and federal requirements.

Job Duties

• Manage and supervise staff by assigning work, setting priorities, hiring, coaching, evaluating performance, approving leave, and addressing employee relations and disciplinary matters.
• Oversee licensing activities for regulated health care facilities and providers by reviewing applications, issuing licenses, and ensuring ongoing compliance with applicable state and federal laws, regulations, and standards.
• Conduct or oversee initial, annual, recertification, complaint, and compliance inspections to evaluate adherence to licensing and certification requirements.
• Conduct or oversee investigations of licensed facilities in response to complaints and unlicensed entities suspected of providing regulated services.
• Review and approve inspection reports, investigative findings, statements of deficiencies, licensing actions, legal correspondence, and other regulatory documentation.
• Serve as a technical resource by interpreting regulations, responding to inquiries from providers and stakeholders, providing technical assistance, developing standards, and participating in rulemaking activities.
• Lead or participate in staff, advisory committee, and stakeholder meetings to support program initiatives and regulatory objectives.
• Develop and oversee training programs for new employees, create training materials, and deliver presentations to internal and external stakeholders.
• Monitor quality assurance activities by reviewing documentation, corrective actions, quality data, and performance metrics.
• Develop reports, dashboards, templates, and other tools to support program operations and continuous improvement.

Knowledge, Skills & Abilities (KSAs)

• Knowledge Of:
• Federal regulations
• AZ Administrative Code and AZ Revised Statutes related to licensed facilities and providers
• Specialized procedures
• Performance Management (PM)
• Continuous Quality Improvement (CQI)
• Lean methodologies
• Skills In:
• Review and reading/interpretation of professional literature and regulations
• High level of oral and written communication
• Analytical review
• Interpersonal relationships
• Active listening
• Organizational
• Evaluation
• Repetition
• Education/training
• Ability To:
• Change priorities as issues arise
• Problem solving (root cause)
• Work independently
• Perform reviews
• Analyze analytical data
• Reporting
• Evaluation of analyst qualifications
• Providing compliance data

Minimum Qualifications

• Bachelor's degree and three (3) years of experience as a health care surveyor, compliance officer, or in a related regulatory field; or three (3) years of supervisory, management, project management experience.
• Current Arizona professional licensure, or eligibility for Arizona licensure through reciprocity, in a health care profession such as Registered Nurse (RN), Social Worker, Dietitian, Licensed Professional Counselor (LPC), or a related discipline.

Preferred Qualifications

• Management, or other comparable leadership experience.

Pre-Employment Requirements

• Must have driver’s license and ability to travel statewide.
• Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 41-1758.07 or must apply for a level one fingerprint clearance card within 7 working days after beginning employment.
• Must obtain within 2 years of hire: CLEAR-Basic-National Certified Investigator and Inspector Training Certificate and CLEAR-Specialized-National Certified Investigator and Inspector Training Certificate.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Contact Us

• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
• Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing virginia.hassard@azdhs.gov.
• Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
• DHS is an Equal Employment Opportunity Employer.