Healthcare Compliance Officer

Healthcare Compliance Officer position with the Arizona Department of Health Services, located at 150 N 18th Ave, Phoenix, AZ 85007.

About the role

Performs compliance and regulatory work within the Division of Public Health Licensing Services, Bureau of Licensing for Professions & Occupations. Assists with or independently determines the issuance of licenses for regulated individuals, facilities, and providers, and ensures continued compliance with applicable statutes, rules, policies, and procedures for license compliance.

Responsibilities

• Conducts initial, renewal, complaint, and follow-up inspections, as well as administrative reviews of complaint investigations, to evaluate compliance with applicable statutes and rules.
• Reviews quality systems by tracking documentation, corrective actions, and other quality assurance data.
• Conducts investigations of licensed individuals and facilities in response to complaints alleging noncompliance or violations of applicable statutes and rules.
• Provides regulatory oversight of licensed services requiring Department regulation by corresponding with licensees, applicants, regulated entities, and other regulatory agencies; responding to technical and regulatory inquiries; assisting in the development and implementation of standards; participating in rulemaking activities; and conducting compliance inspections.
• Prepares, reviews, or assists with detailed investigative and inspection reports, Statements of Deficiency, Plans of Correction, compliance correspondence, and other regulatory or legal documents related to licensure actions, enforcement activities, and changes to a licensee's status.
• Monitors and/or reviews quality systems assigned for specific discipline, tracking documents, corrective actions, and other quality data.
• Sets up, participates in, and performs inspections/investigations of regulated individuals and facilities to determine compliance with federal regulations, statutes, rules, and internal procedures as directed.
• Prepares investigation reports.
• Attends and participates in staff, advisory committee, and/or stakeholder organization meetings.
• Requests feedback from clients regarding services.
• Provides technical assistance to providers and consumers.
• Other duties as assigned related to the position.

Requirements

• Associate’s degree, with 1+ year experience as a surveyor/compliance officer and completion of the CLEAR-Basic National Certified Investigator and Inspector Training or 1+ year experience as a surveyor/compliance officer and 2 years experience in a licensed or regulated setting.
• Must have a driver’s license and ability to travel statewide.
• Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 41-1758.07 or must apply for one within 7 working days after beginning employment.
• CLEAR-Basic National Certified Investigator and Inspector Training Certificate.
• If driving is an essential function, must meet Driver’s License Requirements.

Skills

Knowledge of:

• Federal regulations, Arizona Administrative Code, and Arizona Revised Statutes related to licensed individuals, facilities, and providers.
• Facility management and operational concepts.
• Specialized procedures, Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:

• Review and interpretation of professional literature and regulations.
• Oral and written communication, analytical review, interpersonal relationships, active listening, organization, evaluation, education/training.

Ability to:

• Change priorities as issues arise and solve problems (root cause).
• Work independently while managing multiple assignments, prioritizing workload based on program needs, statutory and regulatory deadlines, and established due dates.
• Perform reviews and analyze analytical data, reporting, and evaluation of analyst qualifications providing compliance data.
• Utilize effective communication and de-escalation techniques when interacting with licensees, applicants, members of the public, and other stakeholders.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity, and creates an inclusive work environment.

Benefits

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• Paid Parental Leave—up to 12 weeks per year for a newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short/long-term disability insurance.
• Defined retirement plan with State contributions (50% match after 27-week wait period).
• Award-winning Infant at Work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Loan Assistance Pilot Program—eligible employees can receive up to $300 per month for outstanding student loans.

Pay

$57,750 - $66,000 annually.

Schedule

ADHS promotes alternative work schedules and flexible hours.