Health Care Assistant Administrator I

About the role

The Department of Vermont Health Access (DVHA), Health Access Eligibility & Enrollment Unit (HAEEU), is seeking a qualified individual to join their dynamic team. The Healthcare Administrative Assistant I is responsible for drafting, editing, developing, managing, and maintaining health care eligibility applications, forms, and customer notices for HAEEU. You will work with teams across the department to make sure communications are clear, consistent, and accurate.

Responsibilities

• Update and improve on-line and paper health care applications and forms.
• Draft, edit, and maintain customer eligibility notices.
• Develop new applications, forms, and notices as needed.
• Collaborate with: Notice Manager, Assistant Operations (AOPS) teams, Healthcare Appeals Team, Application and Document Processing Center (ADPC), Health Care Policy Unit, Leadership and other stakeholders
• Develop and maintain Exchange applications and notices with Program Leads from other AHS departments to ensure consistency and avoid conflicting or duplicate information.
• Route communications to all affected departments for review and approval.
• Help the Notice Team send mailings on time and efficiently.
• Maintain and organize the template library for applications and notices.
• Lead small projects and keep leadership informed on progress.
• Maintain working knowledge of eligibility systems, rules, policies, and internal processes.
• Work effectively with colleagues across departments.
• Facilitate meetings and working sessions.

Mission

The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion

As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

About Vermont

Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies. We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Minimum Qualifications

• Master's degree AND one (1) or more years of experience in a human services program, or in a field related to health care administration, insurance, banking, accounting, para-legal services, auditing, or federal grants management. Other related work environments may be considered if they require: reading, comprehension and application of complex rules, regulations, policies, and procedures to perform the work.
• OR Bachelor's degree AND two (2) or more years of experience in a human services program, or in a field related to health care administration, insurance, banking, accounting, para-legal services, auditing, or federal grants management. Other related work environments may be considered if they require: reading, comprehension and application of complex rules, regulations, policies, and procedures to perform the work.
• OR Associate's degree (or two (2) years of full-time college coursework) AND three (3) or more years of experience in a human services program, or in a field related to health care administration, insurance, banking, accounting, para-legal services, auditing, or federal grants management. Other related work environments may be considered if they require: reading, comprehension and application of complex rules, regulations, policies, and procedures to perform the work.
• OR High School diploma or equivalent AND four (4) or more years of experience in a human services program, or in a field related to health care administration, insurance, banking, accounting, para-legal services, auditing, or federal grants management. Other related work environments may be considered if they require: reading, comprehension and application of complex rules, regulations, policies, and procedures to perform the work.

Preferred Qualifications

• Experience with Vermont Medicaid.
• Strong written communication skills and experience writing for the public.
• Ability to use Plain Language to explain complex health care information.
• Strong Microsoft Word skills, including formatting and copy-editing tools.
• Proficient in Microsoft Word, Excel, Access, and SharePoint.
• Familiar with mail merges and other mass communication tools.
• Exceptional organization skills with the ability to manage calendars and deadlines.
• Ability to support multiple project streams and help keep a team keep organized.
• Strong grammar and attention to detail.
• Able to work independently and as part of a team.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Schedule

Monday-Friday schedule with a supportive hybrid work environment. Eleven paid state holidays, in addition to a robust benefits package.

Environmental Factors

Duties are performed primarily in a standard office setting. A valid drivers' license is required and private means of transportation could be needed if a fleet vehicle is unavailable. Conflicting opinions on operational problems may be anticipated. Multiple competing priorities and tight deadlines are a frequent occurrence.