Health Annex - Administrative Assistant - HIV/STD

Essential Functions

• Accurate data entry into a number of local and state disease-related databases.
• Scans and indexes information and records into Electronic Medical Record (EMR).
• Tracks data separately by creating and maintaining various spreadsheets as directed.
• Checks various databases for daily laboratory results and prints/files/processes/forwards them as directed.
• Maintains timely state database task list with current documentation.
• Answers the phones for the division, providing excellent customer service and answering questions from the public and community healthcare providers regarding HIV/STD investigation processes/laws and general prevention information.
• Forwards calls to Disease Intervention Specialists, supervisor or other staff as appropriate.
• Affords assistance with patient medical referrals as needed and obtains medical records from clinics and hospitals as needed.
• Maintains confidentiality and is nonjudgmental when interacting with patients and medical practitioners.
• Contacts community care providers to verify needed treatments and or laboratory results.
• Accurately documents this information in the appropriate data system in real time for each patient.
• Affords assistance with mailing letters and educational materials to clients and medical providers.
• Affords assistance with various special outreach testing/educational events as requested which may result in reporting to work at other off-site locations.
• Performs general office duties including faxing, scanning, copying, filing, stapling/collating, compiling information or documents, accurate documentation and verification.
• Performs all other duties as assigned, including overtime as required.

Requirements

• High School Diploma or GED required.
• Experience in clerical duties and customer service preferred.
• Strong computer skills with the ability to use Microsoft Office and other job-related software including a multitude of local and state databases, and electronic medical records (EMRs).
• Strong customer service skills with an ability to relay sensitive and confidential information.
• Data entry with strong accuracy skills and experience preferred.
• Strong verbal and written communication skills required.
• Familiarity with medical terminology preferred.
• Strong time management skills needed to meet all required deadlines.
• Ability to use various office equipment including, but not limited to, computer, multi-line phone, printer, scanner, copier, fax, cash register, calculator, ID/credit card reader, shredder and monitor mounted camera/speaker.
• Sound, working knowledge of basic HIV/STD information upon employment.