Health and Wellness Coach

About Us

Join our thriving team at Medi-Weightloss of Chandler where we're dedicated to transforming lives by helping individuals achieve their health and weight loss goals. Our personalized medical weight loss programs, combined with a supportive and caring environment, make us a leader in the industry. Medi Weightloss is a 21 years old brand with 145+ locations nationwide.

Position Summary

The Health & Wellness Coach plays a key role in supporting patients through their Medi-Weightloss journey by providing Medi-Weightloss–specific, evidence-based nutrition education, lifestyle coaching, and accountability—while also driving program enrollment and retention through a consultative, sales-focused approach. All coaching and counseling are delivered exclusively using Medi-Weightloss® clinical protocols and methodologies, under the direction of licensed medical providers. The ideal candidate is sales-driven, patient-focused, tech-savvy, and thrives in a fast-paced clinical environment.

Responsibilities

• Provide one-on-one coaching focused on nutrition, behavior change, lifestyle modification, and goal setting within physician-directed weight loss programs
• Educate patients on meal planning, portion control, supplementation, and program compliance based on clinic protocols
• Monitor patient progress, review metrics (weight, body composition, adherence), and adjust coaching strategies accordingly
• Deliver a high-touch patient experience that supports long-term success, retention, and satisfaction
• Conduct consultations to educate prospective patients on available programs and convert leads into enrolled patients
• Utilize consultative selling techniques to recommend appropriate services, packages, and add-ons based on patient goals
• Consistently meet or exceed individual and clinic sales KPIs, including enrollments, upgrades, ancillary sales and retention
• Support promotional campaigns, referral initiatives, and community outreach efforts as assigned
• Accurately document patient interactions, progress notes, and program details in the electronic medical record (EMR)
• Schedule appointments, manage follow-ups, and assist with front-desk coverage as needed
• Process payments, explain packages, and ensure accurate completion of consent forms and required documentation
• Maintain organized patient records while ensuring HIPAA compliance and confidentiality
• Proficiently use EMR systems, scheduling software, CRM tools, and clinic communication platforms
• Track sales performance, patient outcomes, and follow-up tasks using clinic reporting tools
• Utilize basic office technology (Microsoft Office/Google Workspace, email, tablets, scanners, payment systems)
• Collaborate closely with medical providers, clinic managers, and support staff to ensure seamless patient care
• Participate in team meetings, ongoing training, and performance improvement initiatives
• Support clinic operations, new patient onboarding, and special projects as assigned

Required Qualifications

• Certification in Nutrition, Health Coaching, Wellness Coaching, or a related field OR a minimum of two (2) years of equivalent education or experience in nutrition, wellness, fitness, or health-related coaching
• NMD (licensed Naturopathic Medical Doctor) is preferred
• Strong sales background with demonstrated success in consultative, KPI-driven sales (healthcare, wellness, fitness, or medical aesthetics preferred)
• Minimum of 1–2 years of clerical, administrative, or front-office experience in a medical or customer-facing environment
• Proficiency with EMR systems, scheduling software, CRM tools, and standard office technology
• Ability to work within Chandler scope-of-practice, providing nutrition education and wellness coaching
• Excellent interpersonal, communication, and motivational skills

Preferred Qualifications

• Experience in a Medi-Weightloss or physician-supervised weight management clinic and weight-loss medications
• Willing to train for Hormone Therapy
• Bilingual (Spanish/English) strongly preferred, not required
• Knowledge of behavior change principles, motivational interviewing, or lifestyle medicine

Skills & Competencies

• Sales-driven, goal-oriented mindset with strong closing skills
• Ability to build rapport and trust quickly with diverse patient populations
• Strong organizational and time-management skills; ability to multitask in a fast-paced clinic environment
• Detail-oriented with strong documentation and follow-through
• Professional, empathetic, and patient-centered approach

Work Environment & Schedule

• Part-time position with the opportunity to increase hours based on performance and clinic needs
• Clinic-based role with regular interaction with patients and providers
• Requires some evenings and weekend availability
• Standing, walking, and light lifting may be required

Compensation & Growth

• Competitive hourly compensation based on experience
• Ongoing training in Medi-Weightloss protocols, sales systems, and patient engagement
• Excellent virtual and on the job training available
• Opportunity to train and receive HRT certification
• Pay: $25-$28/hr for a nutrition coach based on the experience. $30-$35/hr for NMD based on the experience