Health Advisor I

About the role

The Health Advisor I is responsible for managing customer contacts and database activities. This role involves receiving and answering calls from customers requesting medical services or seeking clarification regarding a Baptist Health entity or other medical facility. Key duties include scheduling appointments, handling referrals, and providing information designed to promote Baptist Health facilities, programs, and services.

Responsibilities

• Schedule appointments
• Handle referrals
• Provide information promoting Baptist Health facilities, programs, and services

Requirements

• High School diploma or equivalent
• Some college is helpful
• Minimum of 2-3 years heavy customer service, sales and/or public service experience
• Proficient in relevant computer applications
• Experience in database management

Preferred Experience

• Avaya Multi-line Telecommunications hub
• Care Enhanced Contact Center scheduling software
• NexGen Physician/Clinic Software
• EPIC
• Cybersource
• Groupwise Email/Internet
• PC
• Facsimile and Copier

Skills

• Good judgment
• Strong problem solving skills
• Excellent verbal and written communications skills
• Prioritization
• Multi-tasking qualities
• Stress tolerance
• Able to work efficiently and cooperatively

Benefits

This job will be authorized 80.00 hours bi-weekly.