Health Advisor I

About the role

The Health Advisor I is responsible for managing customer contacts and database activities. This role involves receiving and answering calls from customers requesting medical services or seeking clarification regarding a Baptist Health entity or other medical facility. Key duties include scheduling appointments, handling referrals, and providing information designed to promote Baptist Health facilities, programs, and services. The advisor is expected to consistently meet customer expectations while maintaining strict confidentiality in a professional and discreet manner.

Responsibilities

• Scheduling appointments
• Handling referrals
• Providing information about Baptist Health facilities, programs, and services
• Maintaining strict confidentiality in a professional and discreet manner

Requirements

• High School diploma or equivalent
• Some college is helpful
• Minimum of 2-3 years heavy customer service, sales and/or public service experience
• Proficient in relevant computer applications
• Experience in database management

Preferred Experience

• Avaya Multi-line Telecommunications hub
• Care Enhanced Contact Center scheduling software
• NexGen Physician/Clinic Software
• EPIC
• Cybersource
• Groupwise Email/Internet
• PC
• Facsimile and Copier

Skills

• Good judgment
• Strong problem solving skills
• Excellent verbal and written communications skills
• Prioritization
• Multi-tasking qualities
• Stress tolerance
• Able to work efficiently and cooperatively

Benefits

This job will be authorized 80.00 hours bi-weekly.